Administrative Skills, Centralized Operations/Management, Communication Skills, Customer Support/Service, Detail Oriented, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Multitasking, Organizational Skills, Patient Assessment, Physical Therapy, Remote Team Management, Sports, Team Building, Team Lead/Manager, Virtualization, Virtualization Software, Web Forms
Company Description
Sports Physical Therapy offers performance based Physical Therapy, Athletic Training, & Personal Training. When you join our team, you will be a part of something bigger as an important contributor in Helping our clients get back to the things they love to do. It is exciting to be a part of a grand vision that goes beyond the traditional approach to Physical Therapy & Athletic Training to provide our clients a WOW service, create fun and be amazingly different, build a positive team and family atmosphere, communicate with love and respect. If these core values are what you are looking for we would love for you to join our team.
Job Description
The Virtual Front Office Coordinator/Welcome Ware Agent serves as a primary patient facing administrative role for a clinic and is responsible for delivering high-quality patient experience during check-in and check-out process, insurance benefits review with the patient, payment collection and coordination with centralized operational departments.
The Virtual Front Office Coordinator/Welcome Ware Agent plays a key role in maintaining the clinic's flow, supporting therapists, and ensuring patients receive exceptional customer service while administrative processes are handled accurately and efficiently.
- Check in patients, verify info, and manage payments
- Handle messages, intake forms, portal tasks, and ZocDoc conversions
- Schedule patients and support therapist workflow
- Maintain clinic flow, professionalism, and accurate patient tracking
- Complete EOD duties, deposits, account audits, and cash‑service authorizations
Qualifications
- High school diploma or equivalent required; additional healthcare or administrative experience preferred.
- Strong communication and customer-service skills with a calm, professional presence.
- Ability to multitask across clinics and manage a fast-paced patient flow.
- Confident navigating technology, software systems, and virtual communication tools.
- Organized, detail-oriented, and comfortable following structured processes.
- Knowledge of clinic operations or front-desk workflow is helpful but not required
- Ability to maintain confidentiality and comply with HIPAA at all times.
U
US Physical Therapy Inc
U.S. Physical Therapy is one of the largest publicly-traded, pure-play operator of outpatient physical and occupational therapy clinics.
The clinics provide pre- and post-operative care for a variety of orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. Each of USPh’s clinics are directed by a licensed physical therapist that drive patient volume via local physicians, former patients and other referral sources. Marketing representatives are used to further augment sales.
USPh has grown its business through a combination of de novo development and strategic acquisitions. The strategic acquisitions has accelerated the Company’s growth, and are structured with significant ownership retained by the practice owners and founders.