Hi there,
Welcome, and thank you for taking the time to interview with RedLion Mobility!
We’re excited to meet you and learn more about your experience, accomplishments, and career goals. We are continuing to grow across Texas, Louisiana, and Arkansas, and we’re looking for talented, motivated people who are ready to grow with us.
Come ready to tell us what you bring to the Pride and what you’re looking for in your next opportunity.
We’re excited to connect with you — let’s go, TX, LA & AR!
Link for Virtual Interview: Microsoft Teams meeting
Meeting ID: 268 280 982 671 586
Passcode: 5Qh368Py
Who We Are
We are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.
Key Responsibilities:
Sales & Product Knowledge
- Must be able to engage customers and present telecommunications products and services proactively.
- Must be comfortable selling mobile, internet, cable, TV, and related support services.
- Should know how to identify customer needs and recommend the right products or service packages.
- Must be able to upsell and cross-sell products to maximize sales opportunities.
- Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
- Must be able to explain products, services, pricing, and promotions clearly to customers.
Customer Experience
- Must provide a positive, professional, and solution-focused customer experience.
- Should be comfortable building customer relationships and creating long-term brand loyalty.
- Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
Team & Organizational Success
- Must be reliable, punctual, and able to work scheduled shifts.
- Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
- Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
- Must be able to work in person at the assigned retail store location.
Requirements
- At least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons preferred; wireless, mobile, cable, internet, telecommunications, or broader retail sales experience is strongly preferred.
- High school diploma or GED preferred.
- Experience proactively approaching walk-in customers and explaining pricing and promotions clearly to customers.
- Experience building long-term customer relationships and handling solution-focused customer conversations.
- Must be eligible to work in the United States.
- Must be available to work evenings, weekends, and holidays.
- Must be able to stand for extended periods of time and lift up to 35 lbs.
- Experience hitting commission goals, upselling and cross-selling, and working in a fast-paced retail store environment is a plus.
- Willingness to support nearby stores within a 35-mile radius, along with reliable transportation, is a plus.