Virtual Lead Specialist (Insurance Agency)

We are hiring a Virtual Lead Specialist to handle inbound leads and assist in moving prospects through our sales pipeline. This role is critical in ensuring a smooth and professional first impression with potential clients.

What We Provide

-Full training and onboarding

-Proven scripts and processes

-Ongoing support from a U.S.-based team

Salary Range: $3.00 - $6.00 per hour

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Responsibilities

Key Responsibilities

-Contact inbound leads via phone, text, and email

-Confirm and collect customer information for insurance quotes

-Accurately input information into quote forms/systems

-Perform warm transfers to licensed agents for quote presentation

-Monitor and respond to incoming emails from leads

-Keep conversations engaging to gather complete and accurate information

-Follow scripts and workflows provided by the agency

Requirements

-Excellent spoken and written English

-Strong phone presence and confidence speaking with customers

-Ability to keep conversations on track and obtain required details

-Detail-oriented with strong organizational skills

-Reliable internet connection and quiet work environment

-Previous experience in customer service, call center, or sales is preferred