Virtual Learning Producer

TITLE : BDE Virtual Learning Producer.
Option on site/Hybrid or remote

Bill rate range ***-***
Client is seeking an experienced Learning Virtual Producer to deliver high-quality, engaging virtual and hybrid learning experiences across the enterprise. This individual contributor role operates at the Manager / Senior Manager level and is accountable for the end-to-end production of live virtual learning programs, for Client Excellence virtual learning events.

The ideal candidate is a virtual production expert who ensures seamless execution, elevates learner engagement, and enables facilitators to deliver impactful learning experiences. This role is critical to scaling Client Excellence Academy s learning strategy through, operational excellence, and exceptional learner experience.

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2. Key Responsibilities
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The primary responsibilities will include:

Virtual Learning Production

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• Own end-to-end production of virtual instructor-led (vILT), hybrid, and large-scale Client Excellence learning programs
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• Sets production standards, playbooks and quality thresholds.
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• Lead live session execution, ensuring high-quality, seamless delivery aligned to Client Excellence standards
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• Conduct technical rehearsals and dry runs to ensure facilitator and speaker readiness
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Learning Technology & Platform Management

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• Serve as subject matter expert on virtual platforms (e.g., Class for Teams, Microsoft Teams, Miro) and account management.
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• Configure and manage session environments, including breakout rooms, polling, chat, and collaboration tools
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• Maintain standardized templates, settings, and best practices for consistent delivery
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• Troubleshoot technical issues in real-time and implement preventative solutions
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Facilitator & Presenter Support

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• Partner with facilitators, Certified Practitioners and SMEs to optimize delivery for virtual environments
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• Provide coaching on engagement techniques, virtual tool utilization, and effective virtual presence
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• Ensure facilitators are fully supported to focus on content delivery
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Learner Engagement & Experience

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• Design and implement interactive elements to drive participation and engagement
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• Monitor learner interaction and adapt in real time to maintain session effectiveness
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• Apply best practices in adult learning and virtual engagement to enhance learning outcomes
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• Support inclusive and accessible learning experiences for global audiences
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Quality Assurance & Continuous Improvement

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• Analyze learner feedback and engagement data to refine delivery approaches
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• Contribute to the development of scalable standards, templates, and playbooks
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Strategic Responsibilities

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• Partner with instructional designers to translate learning designs into engaging virtual experiences
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• Influence and establish standards for virtual learning delivery across Client
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• Serve as a trusted advisor to stakeholders, enhancing the effectiveness of enterprise learning programs
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• Elevate the overall quality and consistency of virtual learning experiences across the organization
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III. Education

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• Bachelor s degree in Learning & Development, HR, Business, Information Systems, or related field (or equivalent experience).
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1. 
   
2. Experiences
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• 5 10+ years of experience in virtual learning production, digital learning delivery, or related field
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• Demonstrated experience managing live, high-visibility virtual sessions, including executive-facing programs
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• Advanced proficiency in platforms such as Class for Teams, Microsoft Teams, and Miro
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• Strong troubleshooting and technical problem-solving skills in live environments
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• Excellent communication skills with the ability to interact effectively with senior stakeholders
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• Proven ability to manage multiple priorities in a fast-paced, global environment
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1. 
   
2. Knowledge and Skills
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Preferred Knowledge & Competencies

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• Experience in enterprise Learning & Development, sales enablement, or capability-building organizations
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• Familiarity with engagement tools such as Miro, Mentimeter, or similar platforms used to enhance interactivity
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• Certifications in virtual facilitation, digital learning, or instructional design
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• Experience working in a matrixed, global organization
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• Ownership & Accountability Drives end-to-end execution with precision and reliability
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• Influence Without Authority Builds strong partnerships across facilitators, stakeholders, and program teams
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Required Leadership Capabilities and Competencies

Client Leadership Commitments:

Deliver Results That Matter

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• Takes customer needs and transforms them into a solution that creates value for customers, stakeholders, and shareholders.
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• Continually demonstrates the ability to utilize both control and influence to drive results.
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Win As One Client

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• Proactively seeks opportunities to collaborate with colleagues to share and learn.
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• Always thinks globally and acts locally with cultural sensitivity and organizational savvy.
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• Continually works and leverages the power of the matrix.
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Remove Obstacles & Empower Others

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• Engages personally in difficult executional challenges and ensures collaboration between departments to remove roadblocks and deliver results.
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• Challenges are anticipated and addressed with a connection to the future vision, keeping a strong focus on cooperation and transparency.
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Courage to iterate, try new things and embrace change

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• Looks beyond the way we ve always done it and proactively seeks out innovation and best-in-class approaches whilst maintaining agility and speed.
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