Virtual Safety Assistant - Virtual Care

Entity: Owensboro Health Regional Hospital | Department: Virtual Care | Work Hours: 0600-1830 | Weekend Requirements: Two | 0.9 FTE

Job Summary:

The Virtual Safety Assistant (VSA) works onsite in a dedicated Virtual Care Bunker to provide continuous remote observation and safety monitoring for hospitalized patients using audio/video technology. The VSA is responsible for simultaneous monitoring to proactively identify safety risks and escalate concerns to bedside staff according to defined protocols. This role plays a critical part in fall prevention, self‑harm prevention, and overall patient safety.

Job Responsibilities:

• Works with the nursing staff to maintain a safe environment according to organizational standards and policies.

• Maintains constant visual awareness of assigned patients and prioritizes attention based on acuity and risk level.

• Continuous monitoring of assigned patients via live video and audio feeds for safety risks, including but not limited to:

• Falls or unsafe mobility attempts

• Line/tube dislodgment

• Self-harm or high-risk behaviors

• Confusion, agitation, or elopement risks

• Promptly notifies bedside nursing staff or designated care team members when safety concerns are observed.

• Participates in handoff communication at the beginning and end of shifts to ensure continuity of monitoring.

• Maintains patient privacy and confidentiality at all times in accordance with HIPAA and organizational policies.

• Immediately reports equipment issues or malfunctions to appropriate technical support teams.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.

• Works under minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

• Department specific competencies for positions are detailed in the unit/department scope of service.

Position Requirements:

Work Experience

• No experience required.

Education

• High school diploma, General Equivalency Diploma (GED) or higher preferred.

Licensure/Certification/Registration

• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Organizational Responsibilities:

• Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Clinical-Hospital)

Standing: Frequently

Walking: Rarely

Sitting: Frequently

Lifting 0-25 lbs.: Occasionally

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Frequently

Carrying 2575 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Rarely

Pushing/Pulling 25-75 lbs.: Rarely

Pushing/Pulling over 75 lbs.: Rarely

Climbing: Rarely

Bending/Stooping: Frequently

Kneeling: Occasionally

Crouching/Crawling: Occasionally

Reaching: Frequently

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Occasionally

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure:

Risk Level: No-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.