Auto Insurance, Business Performance Management, Claims Processing, Corporate Policies, Customer Satisfaction, Disciplinary Action, Leadership, Mentoring, People Management, Performance Reviews, Remote Team Management, Scorecarding, Subrogation, Team Lead/Manager, Virtual System Managers, Work From Home
Salary Range:
$63,500 - $90,000
The Subrogation Team Manager - Auto is responsible for leading a team of specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results. This is a remote work opportunity.
RESPONSIBILITIES
- Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).
- Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.
- Mentor team of specialists, answering daily emails and questions from the floor.
PREFERRED
- Auto insurance experience strongly preferred.
- Subrogation leadership experience in auto or property preferred.
- Previous supervisory experience strongly preferred.
- Associate degree preferred.
- Adjuster license preferred.
- Proficiency with Microsoft office applications and windows systems are preferred.