Calendar Management, Clinical Support, Co-Payments, Computer Hardware, Computer Skills, Customer Experience, Customer Support/Service, Data Collection, Demographics, EMT-Paramedics, Epic Systems, Health Information Technology, Healthcare, Identify Issues, Language Interpreter, Medical Equipment, Medical Records, Medical Terminology, Nursing, Pharmacy, Plan Meetings, Psychology, Social Work, Technical Support, Telehealth
Fairview has an immediate opening for a Virtual Visit Facilitator to join our team. This is a 1.0 FTE (80 hours per two weeks pay period), benefits-eligible opening. Clinic Hours of Operation are Monday–Friday:6:30AM–7:00PM.
Visit Facilitators are a valuable member of our care team and is responsible for supporting providers and patients during their virtual telehealth visits. The Virtual Visit Facilitator monitors clinic schedules, completes appointment check in and registration, gathers and documents pertinent medical information, and troubleshoots technology barriers. Other duties include but are not limited to: Previsit planning, appointment scheduling, copayment collection, and workqueue support.
Responsibilities
- Ensures all pertinent medical records have been received and are available for the visit
- Updates Care Everywhere as requested
- Collects data and medical device downloads as needed
- Monitors and completes registration errors within the workqueue
- Uses technology proficiently to identify and satisfy patient appointment needs for a clean claim
- Acquires and verifies patient demographic, guarantor, and insurance information
- Authorizes and collects copayment and prepayment as needed
- Coordinates patient support with interpreter services as appropriate
- Reviews and updates allergies, medications, health assessments and/or questionnaires, and patient reported vitals
- Provides technology support to both patient and provider to ensure video and audio are functioning
- Communicates with providers and other clinical staff to support the virtual visit experience
Required
- At least 1-year of customer service experience
- Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)
Preferred
- Current nursing, medical, social work, psychology, or pharmacy student
- Successful completion of: NA, EMT, or HUC program
- Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting
Qualifications:
$20.83- $29.40 HourlyF
Fairview Health Services