Vision Services Site Coordinator

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Optical Operations: In periods of high optical demand or staffing need, directly assist with eyewear selection to ensure prescriptions, comfort, and insurance coverage are appropriately met, while guiding and supporting opticians. Provide hands-on support with dispensing, adjustments, and repairs during high-acuity situations, coaching opticians on patient education and troubleshooting. Oversee and, when needed, assist with accurate charting and documentation to ensure compliance with policies and clinical standards. (20%)
• Clinical Operations: During periods of increased clinical demand or staffing need, provides direct patient-care support to ensure clinic flow and continuity of care, including patient preparation and intake, appropriate pre-testing and imaging, administration of provider-directed diagnostic drops with patient education, and coordination and tracking of external referrals. (20%)
• Front Desk Operations: During periods of increased front-desk demand or staffing need, provides operational support to maintain patient access and clinic flow, including professional phone triage and scheduling, patient check-in and check-out processes, insurance verification and payment classification, and accurate data entry in accordance with front-desk and billing policies. (20%)
• Clinic Oversight: Monitors site operations to ensure compliance of company and department policies, procedures, and protocols. Ensures maximum efficiency and productivity is maintained. Responsible for tracking completion of patient recall lists, pre-visit planning, and insurance verifications to ensure productivity targets met. Maintains adequate inventory, confirms equipment is in good repair. Make recommendations for site improvement. (10%)
• Staff Oversight: Directly supervises eye care support personnel. Completes reviews of support staff in a timely manner. Collaborates with vision services manager on staff recruitment, training and retention. Professional conflict resolution among staff as needed. Leads monthly staff meetings. (15%)
• Quality: Responsible for patient satisfaction of optical orders of lenses, frames, and contact lenses. Assists with site patient surveys. Makes recommendations for quality assurances and departmental policies. (10%)
• Collections: Process daily optical deposits. In collaboration with vision services manager and operations specialist, confirms finance and billing functions are accurate, complete, and timely (i.e. patient data collection, sliding fee applications, and collection of co-pays). (5%)

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.

MARGINAL JOB DUTIES

1. Performs other duties as directed to ensure the efficiency of the optical department.

JOB SPECIFICATIONS

• Education: High school diploma or equivalent.
• Licensure: Active BLS certification. CPO, CPOA, CPOT, or ABO-NCLE preferred.
• Experience: Minimum of three (3) years of experience in an eye care clinic required. FQHC experience preferred.
• General Skills: Possess basic knowledge and skills appropriate for optometric care. Telephone and computer skills necessary. Bilingual (English/Spanish) preferred. Maintains universal precautions. Flexible in accepting work assignments. Ability to multitask and capability to work independently. General knowledge of all office equipment and eye care terminology. Must be able to complete proficiencies of optician, optometric assistant, and front desk on an annual basis.
• Interpersonal Skills: Team-building and excellent organization skills. Ability to understand and apply the GLBHC mission and ethics daily. Strong commitment to customer service. Able to function individually and as a team member. Takes initiative in daily responsibilities. Consistent and fair approach with all staff members.
• Physical Effort: Ability to consistently stand, sit, and walk throughout the entirety of a workday. Lift less than 25 pounds on occasion.
• Hours of Work: Full-time; flexible and varied. Evening hours may be required. Regular and timely attendance required. Telecommuting not an option for this position.
• Travel: Not a requirement for this position. If needed, reimbursement for expenses consistent with GLBHC policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.