Visitor Experience Associate

Our Visitor Experience Associates play a pivotal role in providing exceptional service to all visitors to our ‘front door’ Welcome Center at Northwest Maritime. You’ll be the first point of contact for Swan Hotel guests, assisting with room bookings, check-ins, and inquiries while ensuring a seamless and welcoming experience. You’ll also manage communications with our housekeeping team and navigate essential hotel software with ease. In addition to assisting Swan guests, you will provide excellent customer service to all NWM visitors with their retail and registration needs, as well as with general inquiries. Please note that the schedule is set for the opening shift, Saturday through Monday, 8:15 am to 2:15 pm. 

PRIMARY RESPONSIBILITIES

GENERAL OPERATIONS

While the primary focus of this position is in hospitality and customer service, the Visitor Experience Associate works as part of the entire NWM team, ensuring smooth operations. As a growing non-profit, we all pitch in for the heavy lifting, whether it's participating in all-hands projects and events, assisting visitors, or occasionally doing some literal heavy lifting.

MINIMUM QUALIFICATIONS

NWM is committed to equal employment opportunity. We value the diversity of our staff and the communities that we serve, which includes a spectrum of racial, cultural, religious, sexual and gender identities, and abilities. We strongly encourage applications from people who have not seen themselves represented in the industry.