Visitor Information Specialist I
Salary
$17.58 - $19.34 Hourly
Location
Fort Walton Beach / Destin, FL
Job Type
Full-Time
Job Number
26-154
Department
Tourist Development
Opening Date
07/02/2026
Closing Date
7/15/2026 11:59 PM Central
GENERAL STATEMENT OF JOB
Welcomes and provides information to visitors of the Okaloosa County Welcome Centers. Provides promotional and administrative support to department teams as assigned.
EXAMPLES OF WORK
MINIMUM QUALIFICATIONS
Education, Training, and Experience: High School diploma or GED supplemented by a minimum of two (2) years' experience in customer service or public relations, or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities. Knowledge of local area and events is required.
Licenses and/or Certifications: Requires a valid driver license.
OTHER REQUIREMENTS
Physical Requirements: Requires the ability to operate office equipment, to include computers, copy/fax machines and related peripherals. Must be able to exert 20 to 25 pounds of force occasionally, or 10 to 25 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. Requires periodic walking and standing, with occasional bending and stooping. Physical demands are essentially those of sedentary work.
Language Ability: Requires the ability to communicate effectively in English, including the ability to convey, record and exchange information; requires the ability to explain procedures and to give, receive and follow oral and written instructions. Must be able to read and interpret a variety of moderately complex technical data, policy and procedure manuals, codes, professional journals. Requires the ability to prepare forms and reports using prescribed formats, and adhering to all rules of grammar, spelling, diction and punctuation. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages used within the parameters of the job and with a broad array of individuals from various professional backgrounds.
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Requires the application of principles of influence systems and synthesis functions.
Numerical Aptitude: Must be able to add, subtract, multiply and divide; determine weight; calculate decimals and percentages; compute discount, profit and loss, ratio and proportion; interpret graphs
Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, or public contact. Requires the ability to exercise consistent tact and courtesy when in frequent contact with various professionals, county staff, and the general public.
01
Please indicate which best describes your highest level of completed education.
02
If you stated completion of a degree in the previous question, please state your major (if not, please enter "N/A") in the space provided.
03
How many years of experience do you possess in customer service or public relations?
04
Please describe your experience in customer service or public relations (if none, please enter "N/A") in the space provided.
05
Do you possess knowledge of local area and events?
06
Please indicate the number of years of experience you have providing destination information to visitors.
07
Please describe your experience in providing visitors with destination information (if none, please enter "N/A") in the space provided.
08
If you indicated having experience in providing visitors with destination information in the previous two questions, please indicate the employer and geographic location you performed these activities (if none, please enter "N/A") in the space provided.
09
Do you have visitor information related experience in the tourism or hospitality industry?
10
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
11
If you indicated you have visitor information related experience in the tourism or hospitality industry in the previous two questions, please indicate the employer and geographic location you performed these activities (if none, please enter "N/A") in the space provided.
12
Do you have any experience working with and/ or promoting partners in the local tourism industry?
13
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
14
If you indicated having experience working with and/ or promoting partners in the local tourism industry in the previous two questions, please indicate the employer and geographic location you performed these activities (if none, please enter "N/A") in the space provided.
15
Do you have in-depth knowledge of the variety of lodging options within the Destin, Fort Walton Beach, Okaloosa Island area?
16
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
17
If you indicated having in-depth knowledge of the variety of lodging options within the Destin, Fort Walton Beach, Okaloosa Island area in the previous two questions, please describe how you would help visitors find an appropriate accommodation to fit their needs (if none, please enter "N/A") in the space provided.
18
Do you have experience speaking with and answering questions from multiple groups of visitors at a time?
19
If you answered "Yes" to the previous question, please describe in detail your experience and examples of dealing with multiple groups at a time. (if you answered "No", please enter "N/A") in the space provided.
20
Do you have experience coordinating large distributions to multiple locations?
21
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
22
Do you have experience collecting qualified leads and distributing them to the appropriate department for fulfillment?
23
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
24
Do have you have experience collecting qualified data and preparing weekly reports for your supervisor?
25
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
26
Please indicate what computer and/or programs you have experience with. (Select all that apply)
27
If you answered "Other" to the previous question, please list the computer and/or social media program you have experience using (if none, please enter "N/A") in the space provided.
28
If you indicated having experience with computer and/or social media in the previous two questions, please describe how you used those programs within the defined marketing strategy (if none, please enter "N/A") in the space provided.
29
Do you possess a valid driver license?
Required Question
Employer Okaloosa County
Address 302 N. Wilson St. Suite 203
Crestview, Florida, 32536
Phone (850) 689-5870
Website http://www.myokaloosa.com