Visitor Relations Specialist B (Tour Guide)

Job Title: Visitor Relations Specialist B (Tour Guide)

Location: Mukilteo, WA
Duration: 6-Month Contract (Start Date: 04/04/2025) – Possible Extension
Schedule: Thursday–Monday, 1st Shift | 8:00 AM – 6:00 PM | 33–40 hours/week
Pay Rate: $30/hour
Work Arrangement: 100% Onsite
Interview Process: 2 Rounds – 1 Phone Screen, 1 Onsite Interview in Mukilteo, WA

Position Overview:

A public aviation-focused attraction is seeking dynamic and engaging professionals to serve as Tour Guides / Visitor Relations Specialists. This role is ideal for individuals who are passionate about customer service, public speaking, and providing immersive experiences to guests of all ages. You'll lead guided tours, support interactive exhibits, and contribute to daily guest operations at the facility.

Key Responsibilities:

• Lead group tours and theater-style presentations for large audiences

• Memorize and deliver scripted content; integrate new information regularly

• Greet guests, facilitate ticketing, and operate audio/visual presentation tools

• Engage visitors with STEM-based exhibits and educational activities

• Assist with general wayfinding, building navigation, and safety monitoring

• Support team rotations and ensure smooth daily operations

Required Qualifications:

• 1+ year of experience in customer-facing roles (e.g. tour guide, educator, hospitality)

• Excellent communication and public speaking skills

• Punctual, reliable, and able to work a flexible schedule including weekends and holidays

• Ability to stand or walk for up to 6 hours per shift

Preferred Qualifications:

• Experience giving tours or leading presentations to groups

• Familiarity with point-of-sale systems or AV/event technology

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Experience working in a public attraction or museum setting

Physical & Functional Requirements:

• Extended standing and walking; occasional sitting and stair use

• Speaking for up to 90 minutes at a time, multiple times daily

• Light lifting (up to 20 lbs), use of tech tools and cleaning supplies as needed

• Frequent use of radios, microphones, computers, and mobile devices

Training & Onboarding:

• Mandatory training must be completed prior to starting

• Must demonstrate strong retention of tour content and operational procedures

• Adherence to safety protocols and professional conduct is required

Dress Code:

• Business casual attire

• Footwear must comply with basic safety standards

Note:

• U.S. Person status required (for compliance)

• No clearance required

• This is a non-remote, full-time onsite position in Mukilteo, WA