Visitor Services Assistant 1, Box OCE-1614/27557

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Review Vacancy

Date Posted 08/26/26

Applications Due09/10/26

Vacancy ID222560

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• How to Apply

NY HELPNo

AgencyEducation Department, State

TitleVisitor Services Assistant 1, Box OCE-1614/27557

Occupational CategoryNo Preference

Salary Grade08

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $40391 to $49743 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Other (see below)

"Other" Explanation 9:00AM - 5:00PM, Wednesday - Sunday

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Office of Cultural Education

New York State Museum

City Albany

StateNY

Zip Code12234

Duties Description The New York State Education Department's (NYSED) Office of Cultural Education is seeking candidates for a Visitor Services Assistant 1, SG-8 position in the New York State Museum (NYSM). The NYSM serves the lifelong educational needs of New Yorkers and visitors through its collections, exhibitions, scholarships, programs, and media and publications in science, history, anthropology, and art. The incumbent of this position will perform various duties such as welcoming and educating visitors and groups and interpreting exhibits within the NYSM. Duties of these positions include, but are not limited to, the following:

• Operate the Main Lobby desk providing information to visitors on various topics and answering questions;
• Develop and provide interpretive programs for the NYSM's Kid Zone, Discovery Place and the NYSM's after-school program;
• Register, confirm, greet, and orient all school and group visits;
• Prepare and present tours, talks, programs, and Exploration Stations for diverse audiences;
• Inform NYSM Security and State Police of any threats to public safety, health, and/or NYSM property;
• Operate the NYSM's antique carousel and provide historical information about the carousel.
• Report any concerns and issues at monthly meetings; and
• Support the Administrator on Duty with the collection and documentation of donations on Saturdays and Sundays.

Minimum Qualifications Reassignment: Candidates must have one year of permanent non-competitive service as Visitor Services Assistant 1.

Non-Competitive Appointment: Candidates must have two years of experience* in the visitor/customer service environment in a cultural institution.

• College study may be substituted for up to two years of general experience based on 30 semester credit hours being equal to one year of qualifying service.

PREFERRED QUALIFICATIONS:

• Early childhood and/or elementary school program experience; and
• Two years of experience developing and/or implementing educationally based programming in a cultural institution.

Additional Comments CONDITIONS OF EMPLOYMENT:

This will be a permanent, non-competitive appointment. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of experience and/or transcripts will be required at the time of interview for all candidates. The work schedule for this position is Wednesday through Sunday, 9:00 AM-5:00 PM, including holidays.

This position leads to a maximum salary of $49,743 based on annual performance advances and traineeship advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Interested in a job with New York State, but don't know where to start?

Visit these links for information on working for New York State:

• https://www.cs.ny.gov/jobseeker/
• https://www.cs.ny.gov/pio/publications/gettingajob.pdf

Generous benefits of working for New York State, including, but not limited to, the following:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
• Five (5) days of paid personal leave annually.
• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
• Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits

• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits

• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
• Public Service Loan Forgiveness (PSLF).
• Eligibility for various life insurance options.

New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records.

Some positions may require additional credentials or a background check to verify your identity.

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address ocejobs@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, OHRM, Room 528 EB

City Albany

State NY

Zip Code 12234

Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by September 10, 2026 to OCEJobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OCE-1614/27557) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.

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