Visitor Services Supervisor- Tourism

Position Details

Position Information

Working Title of Vacant Position Visitor Services Supervisor- Tourism Job Type Full Time Posting Type Public Number of Vacancies 1 Department PARKS, REC, & TOURISM Division TOURISM Requisition Number 2026320 Number of hours worked per week 40 + Work Schedule

Generally, Monday-Friday 8am - 5pm.

Will include some weekends, evenings and holidays, and occasional overnight travel

Work Site Location Chesapeake, VA Position Driving Requirement O - Occasional Pay Grade GE10 Pay Basis Semi-Monthly Advertised Salary

$53,166/annually

Starting salary based on qualifications and experience

Job Description

This position is responsible for overseeing the daily operations of the Chesapeake Visitor Center and satellite visitor information centers while ensuring exceptional visitor services and maintaining Virginia State Visitor Center Certification. The position manages visitor center operations, gift shop merchandising, inventory, purchasing, facility coordination, and visitor information resources, while providing administrative and operational support for tourism programs, initiatives, and special events.

Key Responsibilities:

• Oversee the daily operation of the Visitor Center and satellite visitor information centers, including gift shop operations, merchandising, inventory management, purchasing, and maintaining visitor information and tourism resources.
• Supervise staff by recruiting, training, scheduling, coaching, and evaluating performance to ensure quality visitor services and operational coverage.
• Coordinate visitor services for conventions, meetings, sporting events, group tours, and special events by working with event planners, tourism partners, and community organizations.
• Maintain and analyze tourism statistics, CRM databases, visitor data, and performance metrics to support departmental planning and reporting.
• Coordinate purchasing, procurement, financial records, and administrative processes for assigned tourism programs and operations.
• Assist with the planning, implementation, and administration of tourism initiatives, visitor services, and departmental priorities.
• Maintain and update tourism websites, destination information, promotional materials, and partner listings to ensure accurate and accessible visitor resources.
• Respond to visitor inquiries and provide information and referrals for attractions, accommodations, restaurants, meeting venues, golf courses, events, and other tourism-related services.
• Represent the department at industry meetings, conferences, tradeshows, familiarization tours, committees, and community events to promote Chesapeake as a destination.
• Support departmental events, special projects, administrative functions, and other tourism-related activities as assigned.

This position requires strong organizational, communication, customer service, and administrative skills, with the ability to manage multiple priorities, build relationships with tourism partners, and provide exceptional service to visitors while supporting the City's tourism initiatives.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENTS: Requires any combination of education and experience equivalent to an associate's degree in business, marketing, tourism or a closely related field.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES: Prefer Travel Marketing Professional (TMP) certification or attainment of certification. Requires a valid driver's license and a driving record that is in compliance with City Driving Standards.

SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

Knowledge of travel and tourism principles; knowledge of basic business and administrative practices; knowledge of database, Customer Relationship Management (CRM), point of sale, and records management systems. Knowledge of attractions, events, services, and tourism resources available in the area.

Good communication and customer service skills; excellent computer skills including Microsoft Office, database management, reporting systems, and related business software applications.

Knowledge of marketing production, various social media outlet processes, and production.

Prefer Travel Marketing Professional (TMP) certification or ability for attainment of certification.

Previous supervisory experience.

Posting Detail Information

Job Open Date 07/02/2026 Job Close Date 07/14/2026 Open Continuous No Special Instructions to Applicants

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Frequently- From 1/3 to 2/3 of the time. Sitting Frequently- From 1/3 to 2/3 of the time. Walking Frequently- From 1/3 to 2/3 of the time. Lifting Occasionally- Up to 1/3 of the time. Lifting Amount Exerting up to 20 to 50 lbs Carrying Occasionally- Up to 1/3 of the time. Carrying Weight Exerting up to 20 to 50 lbs Pushing/Pulling Occasionally- Up to 1/3 of the time. Pushing/Pulling Weight Exerting up to 20 to 50 lbs Reaching Frequently- From 1/3 to 2/3 of the time. Handling Frequently- From 1/3 to 2/3 of the time. Fine Dexterity Occasionally- Up to 1/3 of the time. Kneeling Occasionally- Up to 1/3 of the time. Crouching Occasionally- Up to 1/3 of the time. Crawling Rarely- Less than 1 hour per week. Bending Occasionally- Up to 1/3 of the time. Twisting Occasionally- Up to 1/3 of the time. Climbing Rarely- Less than 1 hour per week. Balancing Occasionally- Up to 1/3 of the time. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Frequently- From 1/3 to 2/3 of the time. Foot Controls Occasionally- Up to 1/3 of the time. Machines, Tools, Equipment and Work Aids Used

Standard office equipment, Marketing materials, Vehicles, recreation equipment.

Protective Equipment Required

Any PPE required by the equipment being used, Seat belt

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards S = Seasonally Chemical Hazards S = Seasonally Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust W = Several Times Per Week Extreme Temperatures S = Seasonally Noise and Vibration W = Several Times Per Week Fumes and Odors S = Seasonally Wetness/Humidity S = Seasonally Darkness or Poor Lighting S = Seasonally Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Occasionally- Up to 1/3 of the time. Emergency Situations Rarely- Less than 1 hour per week. Frequent Change of Tasks Frequently- From 1/3 to 2/3 of the time. Irregular Work Schedule/Overtime Frequently- From 1/3 to 2/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Frequently- From 1/3 to 2/3 of the time. Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time. Noisy/Distracting Environment Occasionally- Up to 1/3 of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

incumbent must be able to work independently most of the time

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
• Yes
• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter
• Letter of Recommendation
• Media File
• Portfolio