Amusement Parks, Communication Skills, Customer Support/Service, People Management, Regulations, Retail, Retail Management, Retail Operations, Revenue Growth, Safety/Work Safety, Sales, Schedule Development, Team Player, Visual Merchandising
LOCATION
Saint Louis, MO
POSTED
Today
Visual Merchandising And Retail Supervisor
This position manages the Retail staff department, their performance and attendance, as well as the continuous customer service interactions with our guests.
Essential duties and responsibilities:
Assign staff to daily positions, establish schedules for daily staff
Close and lock-up museum daily
Friendly approach to guest service by greeting each guest they encounter
Maintain knowledge of and consistently enforce the rules and regulations of the museum (including sales model, refund policy, rainchecks, cashier/register policies, etc.)
Assist customers in retail and ticket sales purchases
Communicate with management and other employees, including use of two-way radios
Be attentive at all times
Maintain a clean and safe work environment for customers and other employees
Provide superior guest service to all customers in a polite and expedient manner
Assist customers with all questions regarding City Museum including facility layout and amenities
Perform zone walk through and ensure zones are maintained to museum standards
Provide visual merchandising practices to increase/generate higher sales
Follow all museum policies and procedures
Other duties as assigned
Qualifications:
Applicants must be 18 years of age or older
Ability to provide guidance and supervision to staff members
Ability to communicate effectively with public, customers, and staff members
Ability to utilize visual merchandising to generate sales
Experience in museums, zoos, amusement parks, or tourist centric merchandise and retail operations a plus.
Be aware, attentive, and work well with others
Energy and enthusiasm for long days
Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
Must be able to work days, evenings, weekends and holidays to meet business needs
Approachable and outgoing
Physical requirements:
Must be able to stand for extended periods of time
Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.