Vital Records Program Support Generalist

Virginia Department of Human Resource Management

Richmond, VA

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JOB DETAILS

SALARY

$43,000–$48,410 Per Year

SKILLS

Administrative Skills, Analysis Skills, Calculators, Communication Skills, Copying Machines, Customer Support/Service, Fax Machines, File Maintenance, Health Department, Human Resources Management, Medical Conditions, Microsoft Excel, Microsoft Office, Microsoft Product Family, Microsoft Word, Multilingual, Office Equipment, Organizational Skills, Policy Development, Problem Solving Skills, Procedure Development, Quality Assurance, Reconciliation, Spanish Language, Time Management, Training/Teaching

LOCATION

Richmond, VA

POSTED

1 day ago

Vital Records Program Support Generalist

Job no: 5105496
Work type: Full-Time (Salaried)
Location: Richmond (City), Virginia
Categories: Administrative Services

Title: Vital Records Program Support Generalist

State Role Title: Admin and Office Spec III

Hiring Range: $43,000 - $48,410

Pay Band: 3

Agency: Virginia Department of Health

Location: VITAL RECORDS

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Vital Records Program Support Generalist processes a variety of routine and complex vital record requests and may perform in-person customer service. This position educates the general public on the requirements for requesting vital records and approving amendments, responds to customer requests in writing or via telephone, maintains office files, performs quality assurance, and is required to meet daily production goals while adhering to VDH policies and procedures.

Minimum Qualifications
• Experience performing research to solve problems, using analytical and critical thinking skills
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e., Word, Excel, and database entry) and general office equipment (copier, fax, calculator)
• Experience maintaining confidential files and records
• Experience training others on complex, technical tasks with a high rate of accuracy
• Experience effectively communicating with internal and external customers over the phone, in writing, and in person
• Experience following and applying established procedures and applicable policies

Additional Considerations
• Knowledge of handling customer payments and reconciling accounts
• Experience working in an in-person customer contact position
• Experience processing complex customer inquiries
• Experience working independently with minimal supervision to meet deadlines
• Bilingual and able to read, write, and speak Spanish proficiently

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Vontrell Hodges

Phone: 804-461-7605

Email: vontrell.hodges@vdh.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 30 May 2026 Eastern Daylight Time
Applications close: 05 Jun 2026 Eastern Daylight Time

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About the Company

Virginia Department of Human Resource Management

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