Vital Records Program Support Generalist

Title: Vital Records Program Support Generalist

State Role Title: Admin and Office Spec III

Hiring Range: $40,171 to $48,000

Pay Band: 3

Agency: Virginia Department of Health

Location: VITAL RECORDS

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The work at VDH Office of Vital Records impacts the lives of thousands of Virginians every day. As a Vital Records Program Support Generalist, you will process a variety of routine and complex vital record requests and may be required to support the in person
customer service unit with submitted inquiries. This position educates the general public on the requirements for requesting vital records and submitting amendments, responds to customer requests in writing or via telephone, maintains office files, performs quality assurance, and is required to meet daily production goals while adhering to VDH policies and procedures.

Join a team of professionals committed to protecting public health!

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of all Virginians. VDH is made up of a statewide Central Office in Richmond and 33 local health districts.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision, and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave!

Minimum Qualifications

1. Experience serving as an expert resource, providing accurate information and resolving inquiries.
2. Proven, professional, and effective communication skills with internal and external customers over the phone, in writing, and in person.
3. Professional experience in interpreting and applying state regulations and policies.
4. Demonstrated professional experience in completing highly detailed work which requires complete accuracy.
5. Experience performing research to solve problems, using analytical and critical thinking skills.
6. Experience working independently with minimal supervision and meeting deadlines.

Additional Considerations

1. Direct experience with vital records program operations, services, policies, and procedures.
2. Knowledge of handling customer payments and reconciling accounts.
3. Experience processing complex customer inquiries.
4. Bilingual and able to read, write and speak Spanish proficiently.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain
positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic
information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Jay West

Email: Jay.West@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.