Amazon Web Services (AWS), Analysis Skills, Antivirus, Change Management, Cloud Computing, Computer Science, Computer Security, Computer Servers, Corrective Action, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Disaster Recovery, Disk Partitioning, Documentation Design, Documentation Standards, Enterprise Architecture, Enterprise Protection, Environmental Management, Failover, High Availability, Hypervisors, ITIL (IT Infrastructure Library), Identify Issues, Interoperability, Linux Operating System, Local Government, Maintain Compliance, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, NetApp Storage Systems, Network Architecture/Engineering, Network Attached Storage (NAS), On Call, Operating Systems, Operational Support, Performance Analysis, Performance Tuning/Optimization, Problem Solving Skills, Production Support, Production Systems, Registered Training Organisation (RTO), Regulatory Compliance, Regulatory Requirements, Replication and Remote Mirroring, Risk Management, Root Cause Analysis, Scripting (Scripting Languages), Software Patches, Standard Operating Procedures (SOP), State Government, Storage Area Network (SAN), Supplier Relationship Management (SRM), Systems Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Test Scenario, VLAN (Virtual Local Area Network), VMWare, VMWare Certifications, VMWare Certified Professional (VCP), VMWare ESX/ESXi, VMWare vCenter, VMWare vSphere, Virtualization, Windows PowerShell