2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionJob DescriptionThe VOC (Voice of Customer) Engineer will facilitate effective communication between our team and the organization. This role will focus on building strong relationships, developing communication tools, and prioritizing customer feedback to guide strategic decisions. The ideal candidate will excel in collaboration, process development, and supporting the team in prioritizing VOC opportunities to provide solutions for external stakeholders.This position will support the Enterprise Division Quality Team located in Montgomery, AL (Hybrid) , or Roswell, GA (Hybrid). This role requires 50% travel (international and domestic).ResponsibilitiesBuild strong relationships with internal and external stakeholdersDevelop a strategy for communication from and to the teamPartner with sales, product & engineering to ensure that customer's needs are metPrioritize and drive resolution for escalated customer issuesProvide feedback to product and engineering teams on product gaps and opportunities for improvementLeverage current toolsets and cross-functional team members to creatively identify and resolve customer technical issuesMaintain a high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.Respond to service, product, technical, and Customer relations questions.Conducting research to find solutions to technical problems or issuesPreparing reports regarding technical support issues and resolutionsPerforming engineering tasks such as designing prototypes or developing new productsDesigning solutions to meet customer needs based on technical knowledge of the product or service being providedWorking with other departments, including sales, marketing, accounting, and customer service to ensure that customer needs are metRepairing equipment or providing technical support to customers when neededDirects the activities of other engineers who may be assigned to assist in the planning, analyzing, and executing an assigned research or development project.Provides training in product quality requirements and operation of the quality system.Plans, designs, and conducts product, process, and system audits.Direct or participate in chronic problem-solving projects. Identifying root cause thru methodical process as A3, 8D, DMAIC. Participates in development of alternative solutions. Coordinated implementation to the approved solution.Makes theoretical and experimental investigations of designs and processes and formulate the basic method of approach to the solution of problems which are fundamentally of an indeterminate natureCooperates with other groups regarding the application of testing or research results, use of machines, materials, or processes.Represents company to outside representatives.Participate in Cost Improvement Project initiatives as a part of the core teamPlans, directs, and evaluates field test programs for new or revised products.QualificationsBachelor's degree in engineering, computer science, information technology or a related field.7+ years of prior relevant experience.Experience working in a manufacturing settingBlack Belt in six Sigma Methodology or equivalent experienceKnowledge and experience in current Quality Assurance procedures and systems.Must have the ability to interact and work in a factory floor environment.Excellent communication skills, written and verbal, with attention to detail and accuracy.Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.Demonstrated ability to work well with others is a matrix team environment.Ability to work well under pressure in a fast-paced environment with minimum errors and excellent attention to detail.Domestic and International travel required.Preferred QualificationsCertified Quality Engineer (CQE)ASQ Quality Engineering CertificationAbout UsAt Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Engineering and Information TechnologyIndustries ManufacturingReferrals increase your chances of interviewing at Rheem Manufacturing by 2xSign in to set job alerts for “Engineer” roles. 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