Company Description St Croix Voice & Data Network provides voice and data communication solutions and field services to a variety of commercial and residential clients. The company focuses on reliable network infrastructure, high-quality installations, and responsive support to keep customers connected. Technicians work with a range of technologies, including structured cabling, voice systems, and data networking equipment. St Croix Voice & Data Network values professionalism, safety, and customer satisfaction, and offers opportunities for growth in technical, field service, and customer-facing roles.\n
Role Description This is a full-time remote role for Voice & Data Field Service / Installation Technicians. In this position, you will perform on-site installation, configuration, and maintenance of voice and data equipment, including cabling, terminations, and hardware setup. You will diagnose and troubleshoot connectivity issues, test systems for proper operation, and document work performed using company tools and processes. Daily responsibilities include communicating with customers and internal teams, scheduling and updating service calls, and ensuring that all work meets quality, safety, and industry standards. You will also provide clear guidance to customers on system use, support best practices, and contribute to continuous improvement of field service procedures.\n
Qualifications
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- Candidates should possess strong troubleshooting and problem-solving skills for voice and data systems.
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- Candidates should possess effective communication and customer service skills to support customer satisfaction.
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- Candidates should possess practical cabling skills, including installation, routing, labeling, and basic testing.
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- Candidates should possess a commitment to safety, attention to detail, and reliability in field service work.
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- Experience with voice, data, or networking equipment in field or installation roles is beneficial.
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- Ability to work independently, manage remote service assignments, and maintain accurate documentation is beneficial.
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- A valid driver’s license, willingness to travel within assigned regions, and ability to lift and carry equipment may be required.
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- Relevant technical certifications (e.g., cabling, networking, telecom) or equivalent experience are advantageous.
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