Communication Skills, Customer Support/Service, Firewalls, IT Service Management (ITSM), Intrusion Detection Systems, Intrusion Prevention Systems, Linux Operating System, Local Area Network (LAN), Microsoft Windows Operating System, Network Architecture/Engineering, Network Attached Storage (NAS), Network Operating Systems, On Site Support, Presentation/Verbal Skills, Remedy, Secret Clearance, Storage Area Network (SAN), Tape Backup, Team Player, Telecommunications, Telecommunications Equipment, Unix Operating Systems, Wide Area Network (WAN), Writing Skills