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Voice L2 Technician

In-Telecom
  • Kennesaw, Georgia
  • Remote
    30+ days ago

    Job Description

    Description


    We are seeking an IT Support Technician for a role that provides help desk support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support.  
    This role is ideal for someone who enjoys variety, can work independently, and provides dependable support. 

    Key Responsibilities


    • Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints  
    • Perform service for installs, cutovers, troubleshooting, and service requests 
    • Work remote help desk tickets, including: 
      • Voice tickets (IP Office, ITC Cloud, hosted platforms) 
      • Tier 1–2 desktop support  
      • General client issues as assigned 
    • Document all work and resolve issues efficiently in ConnectWise Manage 
    • Communicate effectively with clients and deliver professional support experiences 
    • Ensure accurate time entry, ticket notes, and follow-up actions 

    Skills, Knowledge & Expertise


    • 2+ years of IT or telecom support experience (MSP/VoIP background preferred)  
    • Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)  
    • Strong client service and communication skills 
    Preferred Certifications (nice to have)  
    • CompTIA A+, Network+  
    • Avaya IP Office ACIS/ACSS  
    • SIP/VoIP certifications (e.g., SIP School SSCA)  
    • NetSapiens or 8x8 platform training

    Job Benefits


    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance 
    • Disability Insurance
    • 401k

    Numbers & Facts

    LocationKennesaw, Georgia (
    Remote
    )

    Skills

    • Avaya Softwareunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • CompTIA A+unmatched
    • CompTIA Network+unmatched
    • Customer Support/Serviceunmatched
    • Desktop Administrationunmatched
    • Help Deskunmatched
    • IP (Internet Protocol)unmatched
    • Identify Issuesunmatched
    • Maintenance Servicesunmatched
    • On Site Supportunmatched
    • Problem Solving Skillsunmatched
    • Technical Supportunmatched
    • VoIP (Voice over IP)unmatched
    • Work From Homeunmatched

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