Voice Systems Administrator

Location: Colorado Springs, CO
Salary: $90,000.00 USD Annually - $100,000.00 USD Annually
Description:

Company: Prime to Space Force

Position: Voice systems  Administration

Location: Onsite Colorado Springs

Clearance: Active Secret

Key Responsibilities

·        Provide deskside support, placement, and basic troubleshooting for VoIP/VoSIP devices.

·        Submit service tickets and elevate incidents/requests as needed.

·        Coordinate with provisioning authorities during installation of new VoIP/VoSIP devices.

·        Install new software releases, system upgrades, patches, and resolve software‑related issues affecting Cisco Unified Communications Manager (UCM).

·        Perform system backups and recovery; maintain system data files and configurations to ensure data integrity.

·        Create, maintain, and troubleshoot client endpoints within UCM, including software‑defined and physical device configurations.

·        Monitor system performance, identify issues, and maintain operational stability.

·        Apply established concepts, processes, and procedures to assigned tasks under general supervision.

Required Qualifications

·        4-6 years of experience with Cisco Call Manager.

·        Cisco Unified Communications Manager (CUCM) certification required.

·        Experience supporting secure voice systems (VoIP/VoSIP) in enterprise or government environments.

·        Strong troubleshooting skills and familiarity with ticketing systems.

·        Ability to follow established procedures and work within a team environment.

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