Voice Technician

Job Description:

Now hiring for a Voice Technician and Paging Telecommunications Technician

Location: Jonesboro, AR

Job Type: Full-Time | Direct Hire

Pay: Starting at $18.00/hour, based on experience

Put Your Voice Technician Skills in Gear. We've Got Work.

Are you a hands-on technology professional with experience supporting VoIP phone systems, telecommunications equipment, and voice communication solutions? We're seeking a Voice Technician to install, troubleshoot, and maintain advanced communication systems while providing exceptional technical support and customer service. If you enjoy working with technology, solving problems, and supporting customers in the field, this is a great opportunity to grow your career.

Voice Technician Education Requirements

• High school diploma or GED required.
• Trade school certification, technical training, or an Associate degree in Electronics, Telecommunications, Information Technology, or a related field is preferred.

Voice Technician Experience Requirements

• Minimum of 2 years of experience with VoIP phone systems, telecommunications, or voice communication technologies.
• Experience installing, configuring, and troubleshooting IP-based phone systems.
• Experience supporting platforms such as Microsoft Teams Voice, 3CX, RingCentral, Zoom Phone, or similar systems is preferred.
• Experience with low-voltage systems, security systems, or structured cabling preferred.
• Experience reading schematics, technical documents, and installation instructions.
• Strong troubleshooting and problem-solving skills.
• Customer service experience in a technical environment preferred.

Voice Technician Job Duties

• Install, configure, and test VoIP phone systems, paging systems, and telecommunications equipment.
• Program and maintain IP phones, voicemail systems, extensions, auto attendants, and call routing features.
• Perform system inspections, preventative maintenance, and equipment testing.
• Troubleshoot voice, network, and telecommunications issues.
• Diagnose technical problems and implement effective solutions.
• Provide technical support and customer service to clients.
• Train customers on system operation, features, and functionality.
• Maintain accurate installation, service, and inventory records.
• Review schematics, job files, and technical documentation.
• Communicate project updates and progress with team members and project managers.
• Complete installations and service calls safely, efficiently, and according to project requirements.
• Utilize hand tools, power tools, and testing equipment to complete technical work.

Voice Technician Physical Capabilities

• Ability to regularly lift and carry up to 50 pounds and occasionally lift up to 100 pounds.
• Ability to climb, balance, kneel, crouch, reach, and work in various positions.
• Ability to work indoors and outdoors in changing weather conditions.
• Ability to safely operate hand tools, power tools, and electronic testing equipment.
• Ability to wear required personal protective equipment, including safety glasses and hearing protection.
• Ability to travel to customer locations and complete field service work as needed.
• Ability to work in various commercial and technical environments.

Direct Hire Perks & Employee Benefits vary by client and are confirmed at the time of offer.

Example offerings may include:

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance options
• 401(k) retirement savings plan
• Paid time off to support work-life balance

One Associates Take for Best in the Biz

"I have worked through a lot of temp agencies, and Staffmark is by far the best one. I was contacted and placed quickly. They show true care and concern about their employees." - Kelly, Staffmark Associate

If you're looking for a hands-on technical career where you can apply your telecommunications skills, troubleshoot challenging problems, and make an impact for customers, we want to hear from you. Join a growing team where your technical expertise and commitment to quality service are valued. Apply today and take the next step in your career as a Voice Technician!

What You Will Do As a Voice Technician, you'll install, configure, and maintain VoIP phone systems, telecommunications equipment, and voice communication solutions for customers. You'll troubleshoot technical issues, complete system upgrades, provide customer training, and ensure communication systems operate efficiently and reliably.

The Voice Technician is responsible for performing assigned duties that support the efficient operation of an organization. This role requires dependability, adaptability, and a commitment to producing quality work while maintaining professional standards.

Successful Voice Technician professionals communicate effectively, solve problems, and contribute positively to workplace culture while supporting organizational objectives.

This career is ideal for individuals who enjoy learning, growing, and making meaningful contributions.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.