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Voice Technician

ASRC Federal Holding Company LLC

Washington, VA

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JOB DETAILS
SKILLS
Avaya Software, Computer Networks, Customer Support/Service, Defense Information Systems Agency (DISA), Defense Intelligence, Detail Oriented, Establish Priorities, Federal Government, Government Contracts, IP (Internet Protocol), ISDN (Integrated Services Digital Network), Identify Issues, Information Technology Software, Intelligence Agencies, Legal, Media Access Control (MAC), Military/DoD Standards, Network Architecture/Engineering, Network Support, Nortel Network Systems, Performance Analysis, Problem Solving Skills, Professional Services, Public Health, Secret Clearance, Speech Technology, TCP (Transmission Control Protocol), Telecommunications, Teleconferencing, Telephony, United States Department of Defense (DoD), VoIP (Voice over IP), Voice Products
LOCATION
Washington, VA
POSTED
30+ days ago
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work


Summary: ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program, located in the National Capital Region.

ASRC Federal focuses on delivering successful mission outcomes and elevated performance for federal civilian, defense and intelligence agencies. We offer highly technical expertise in digital operations and IT modernization, software, applications and analytics, engineering solutions, professional services, and infrastructure operations. We offer competitive salaries and an excellent benefits package that includes a matching 401k with immediate vesting.
If you are interested in joining a team that values employee engagement, empowerment, work life balance, career development, and recognizing employees for a job well done, apply today!
Visit us at https://www.asrcfederal.com/.
Responsibilities:
• Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
• Exceptional customer service and support skills in a high visibility environment.
• Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
• Demonstrated problem analysis and problem-solving skills.
• Attention to detail and accuracy.
• Ability to monitor the performance and health of voice network infrastructure, and resolve issues.
• Ability to troubleshoot and resolve voice network-related incidents.
• Support the design, implementation, and optimization of voice network solutions.
• Provide support to network architects and engineers to develop and implement voice network enhancements.
• Configure and manage voice protocols.
• Prioritize voice traffic and ensure high-quality voice communication.
Required Experience:
• 3+ years of related Voice Technician experience
• 3+ years of related IT/telecommunications experience working within the DOD environment
Education:
• Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience
Certifications:
• One or more active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc.
Clearance:
• Active Secret


We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.
EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

About the Company

A

ASRC Federal Holding Company LLC

ASRC Federal comprises a family of companies that provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support. Our customer-focused service delivery model and emphasis on operational excellence are foundational elements infused in all our companies. The reliability and quality of day-in, day-out service delivery from our family of companies ensure our customers that we keep our sights on their mission-critical priorities.
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Aerospace and Defense
EMPLOYEE BENEFITS
Military Leave, On Site Cafeteria, Parking, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Work From Home, Life Insurance, Merchandise Discounts
FOUNDED
2003
WEBSITE
http://www.asrcfederal.com

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