VoIP Network Engineer - II

Mindlance

Irving, TX(remote)

Apply

JOB DETAILS

SKILLS

CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, Call Routing, Cisco Network Systems, Customer Service Management, Firewalls, Google Apps, Government, IP (Internet Protocol), Identify Issues, Microsoft Excel, Microsoft Office, Microsoft Word, Network Architecture/Engineering, Network Routers, Network Switching, Polycom, Problem Solving Skills, Schedule Development, Security Clearance, Team Player, Telecommunications, Vendor/Supplier Management, VoIP (Voice over IP)

LOCATION

Irving, TX(remote)

POSTED

2 days ago

Job Title: VoIP Network Engineer
Location: Irving, TX (HYBRID)
Duration: 15 Months

Description:
This engineering position supports the activation, migration, modification and/or troubleshooting of various Telecommunication VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Telecommunication's network and provisioning systems.

Responsibilities:

Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
Process telephone number ports and verify completion.
Complete new telephone number activations.
Complete service/TN migrations between different VoIP products.
Complete the removal of system translations associated with service disconnects.
Lead customer and vendor activation conference bridges.
Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
Perform collaborative service installation and troubleshooting activities with peer workgroups.
Drive escalations with the appropriate internal/external teams for resolution.
Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.
Document detailed notes in applicable engineering systems/applications.

MUST HAVE SKILLS

Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
Strong customer service/vendor management experience
Willingness to work rotating shifts including occasional weekends and holidays
Ability to obtain a government security clearance

DESIRED SKILLS:

Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
Working knowledge of Cisco Broadsoft/Broadworks
Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
Working knowledge of Sonus switches and associated network components
Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

EDUCATION/CERTIFICATIONS:

Technically aligned Associate s Degree or Bachelor's Degree... one or more years of relative work experience
Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Mindlance

Resume Resources

Free Resume Templates Free Resume Builder