Preferred Certifications: DevOps development with Power Automate, Power BI, Ansible.
Bachelors degree in Computer Engineering or related relevant experience
Required Skill sets: AT&T VoIP, Zoom Phone and Avaya VOIP and ACD, Call Routing, Voice network support services: QoS, DHCP, DNS, 802.1x, SIP/CTI integration to 3rd party systems IPC Networking Sevices, Oracle SBC, AudioCodes SBC, carrier VoIP and IP Toll Free configuration and troubleshooting
5+ years working experience with a broad range of hardware, networking and telephony solution
VoIP System Engineer duties:
Strategic planning, design, implementation, and operationalization of all global communications services.
Develop and document infrastructure support policies and guidelines
Monitor trends and recommend future architecture strategies and roadmaps
Educate and mentor IT support staff as needed, including requisite training on technology and governance
Research and stay current on Infrastructure best practices and function as a subject matter expert in this area
Work with outsource vendor to drive sound architectures, engineering designs, and configuration templates
Engage in complex production impacting technical issues and work to troubleshoot and restore service