Volunteer Manager

MISSION

FamilyWorks partners with families to alleviate food insecurity and ensure they have resources and support to overcome systemic barriers to equity, build stable communities, and thrive.

POSITION SUMMARY

The Volunteer Engagement Manager provides strategic leadership for FamilyWorks' volunteer program, ensuring volunteer engagement aligns with organizational priorities, program needs, and the agency's mission. This role is responsible for designing, implementing, and continuously improving systems for volunteer recruitment, onboarding, placement, supervision, and retention across FamilyWorks programs.

The Manager is a member of the Program Department Leadership Team and will partner with program staff to strengthen the integration of volunteers into service delivery while cultivating a welcoming, inclusive, and high-impact volunteer experience. Through data-informed decision-making, cross-department collaboration, and community partnership, this role ensures that volunteers are effectively mobilized to support participants, staff, and agency outcomes articulated in the FamilyWorks' 2024-2026 strategic plan.

The Manager currently provides direct management and supervision to one (1) part-time Senior Volunteer Coordinator. FamilyWorks relies on volunteers to support our mission. In 2025, 450 individuals volunteered for 12,307 hours. The Volunteer Engagement Manager will have manager-on-duty responsibilities, which are scheduled in coordination with the management team.

ESSENTIAL DUTIES, RESPONSIBILITIES AND TASKS

To perform this job successfully, an individual must be able to perform each of these essential duties at a satisfactory level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Volunteer Program Strategy and Leadership

• Provide strategic oversight of FamilyWorks' volunteer engagement program (including individual and corporate volunteerism, corporate alignment with agency goals, equity commitments, and programmatic needs.
• Develop, implement, and regularly assess volunteer engagement strategies, policies, and procedures to improve effectiveness, consistency, and impact.
• Serve as the organizational subject-matter expert on volunteer engagement best practices, trends, and compliance requirements.

Volunteer Recruitment, Engagement and Retention

• Lead agency-wide volunteer recruitment efforts, including representing FamilyWorks through outreach, partnerships, and community engagement strategies.
• Oversee volunteer onboarding, orientation, and training processes to ensure clarity of expectations, safety, and mission alignment.
• Oversee volunteer recognition and appreciation strategies that support retention, morale, and long-term engagement.

Volunteer Supervision and Coordination

• Oversee volunteer placement and scheduling systems to ensure appropriate coverage and effective use of volunteer capacity across programs.
• Together with the Sr. Volunteer Coordinator, provide guidance, and support to volunteers, addressing performance concerns, conflicts, or special circumstances with professionalism and empathy.
• Partner closely with the Program Leadership Team to assess volunteer needs, develop volunteer roles, and ensure volunteers are effectively integrated into service delivery.

Corporate Volunteer Engagement and Partnerships

• Cultivate and manage relationships with corporate partners, serving as the primary point of contact for planning, communication, and follow-up.
• Collaborate with Programs and Development teams to align corporate volunteer engagement with fundraising, sponsorship, and stewardship strategies.
• Design and oversee scalable, high-impact corporate volunteer opportunities, including one-time service events, skills-based volunteering, and ongoing group engagements.

Data, Reporting, and Systems Management

• Ensure accurate and timely maintenance of volunteer records, including hours, compliance documentation, and demographic data.
• Produce regular reports and analysis on volunteer engagement metrics to support program planning, evaluation, and funder reporting.
• Strengthen systems for volunteer tracking and communication, leveraging technology to improve efficiency and accessibility.

Staff Supervision and Leadership

• Provide direct supervision, coaching, and performance management for a part-time Sr. Volunteer Coordinator, including goal-setting, workload prioritization, and ongoing professional development.
• Delegate operational responsibilities appropriately while ensuring accountability, consistency, and alignment with volunteer engagement strategies and organizational standards.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• Experience coordinating, training, or supervising volunteers, interns, or staff (paid or unpaid).
• Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
• Participate in intentional learning efforts, to understand and dismantle institutional racism and build cultural competency, and to encourage staff to fully engage in those activities.
• Promote and foster a work environment typified by inclusion, collaboration, transparency, and appreciation.
• Maintain global awareness regarding organizational status, adjust priorities in ongoing fashion, manage multiple priorities and delegate staff, volunteers, and resources accordingly. High capacity for analytical and inductive thinking.
• Identify and effectively address core issues and concerns in a variety of situations.
• Communicate effectively in daily interactions as supervisor as well as in written format and oral presentation.
• Ability to handle delicate or difficult interpersonal situations effectively and tactfully.
• Capacity for working effectively with a culturally diverse group of program participants based on dignity and respect, including those experiencing mental illness.
• Proven ability to de-escalate tense or emotionally charged situations with empathy, professionalism, and effective communication strategies; formal de-escalation training strongly preferred.
• Be organized, have coordination skills and pay attention to detail.
• Ability to handle sensitive and confidential information with discretion and professionalism
• Ability to maintain focus in a complex environment.
• Willingness to proactively seek supervisory input, resources, and information needed to accomplish the job.
• Must have access to reliable transportation throughout North Seattle.

EDUCATION/EXPERIENCE

• Professional degree required (or equivalent life experience) with 3 to 5 years of related experience in social work or nonprofit program management, or a combination of education and experience that demonstrates the required knowledge, skills, and abilities.
• Demonstrated supervisory experience that reflects progressive responsibilities in hiring, training, performance management, conflict resolution and disciplinary counseling.
• Bi-lingual in Spanish, Mandarin, Cantonese, or Russian preferred
• Demonstrated proficiency in MS Office applications, database entry, Zoom, and Microsoft Teams
• Must be able to pass background check

PHYSICAL DEMANDS/WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is dynamic and fast-paced. Adaptability, flexible thinking, and on-the-spot decision-making are required.
• This role involves regular in-person interaction and collaboration with a diverse group of staff, volunteers, and community members in a shared workspace.
• This is an in-person role primarily based at our Wallingford and Roosevelt locations. Travel to other locations (mobile locations) is required to complete the essential functions of the job. Administrative responsibilities may be completed from office locations or remotely.

For more information about the company, our website is: https://www.familyworksseattle...

***This job posting will close on May 25, 2026; please submit your application before the deadline.***

Experience:

• Volunteer management: 2 years (Required)

Language:

• Spanish, Mandarin, Cantonese, or Russian (Preferred)

Ability to Commute:

• Seattle, WA 98115 (Required)

Work Location: In person