Volunteer Program Specialist

We are so glad you are interested in joining Sutter Health!

Organization:

MPHS-Mills-Peninsula Medical Center

Position Overview:

Develops and manages a high quality program of volunteer services by building and managing a volunteer corps of competent and committed individuals. Manages all activities necessary to recruit, train, orient, supervise, and support lay volunteers to for the various volunteer positions.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

REGULATION & STANDARDS:

• Maintains accurate statistics on a timely basis.
• Evaluates volunteers on an annual basis. Completes written documentation.
• Monitors and evaluates volunteer documentation.
• Maintains documented compliance with all appropriate safety standards.
• Maintains a file on each volunteer.
• Develops and updates training materials.
• Makes recommendations for the development of new/revised policies and procedures.
• Monitors volunteer activity for optimal quality, compliance and risk reduction.
• Contributes to annual evaluation of volunteer program and other agency evaluations.
• Communicates agency policy and procedures to volunteers and insures compliance.

RELATIONSHIPS:

• Promotes utilization of volunteers by patients and families.
• Participates in patient/family assessment regarding utilization of volunteer services.
• Monitors and evaluates volunteer documentation in patient chart.
• Provides volunteer with appropriate medical and psychosocial information while being mindful of confidentiality; updates information as necessary throughout the assignment.
• Monitors ongoing volunteer assignments, evaluates performance of volunteers through discussion with patient/family and feedback from the interdisciplinary team.
• Represents volunteer activity and perspectives at hospice team meeting and within the agency.
• Maintains effective liaison with volunteer, available as a resource to respond to questions and share feelings generated by the assignment.
• Implements volunteer appreciation activities.

HUMAN RESOURCES:

• Actively recruits new volunteers into the program.
• Maintains a record of all recruitment activities.
• Interviews all volunteer applicants. Ensures a written application is received from each applicant, and processes appropriately.
• Coordinates training and orientation of new volunteers and assures volunteer involvement of team members in training classes.
• Where applicable, designs, implements and documents orientation of new clerical and foundation volunteers.
• Assures that volunteer training program is consistent with regulations.
• Evaluates and recommends improvements to the volunteer training and orientation program.

VOLUNTEER SUPPORT & DIRECTION:

• Schedules and coordinates volunteer in-service training programs.
• Schedules and facilitates regular direct volunteer support meetings. Promotes regular attendance.
• Maintains accurate records of educational and support activities.
• Provides individual support and consultation to volunteers in relation to issues of loss and bereavement.
• Mediates issues of conflict and provides creative problem solving.
• Assesses volunteer educational needs and creates opportunities for learning.

ANIMAL ASSISTED THERAPY PROGRAM (WHERE APPROPRIATE):

• Oversees program operations: development, implementation, ongoing maintenance and evaluation.
• Supervises the coordinator.
• Provides orientation and training to volunteers.
• Designs and distributes promotional materials.
• Develops and maintains program protocols and procedures.

COMMUNITY REPRESENTATION:

• If requested, does public speaking to educate and inform the public and professionals about hospice and volunteerism.
• Routinely attends team meeting and provides information about volunteer/patient/family interactions and observations.
• If requested, participates in meetings/activities of the larger volunteer coordinator community.
• Represents Sutter positively in the community.
• Responsible for the coordination of programs.
• Takes an active role in developing, organizing and implementing fund-raising events and in the development of community outreach activities to enhance program visibility.
• Participates on agency or task forces or committees and attends agency coordinator meetings.

SENIOR OUTREACH PROGRAM:

• Oversees program operations for programs and is directly responsible for services, safety, education and support groups.
• Establishes departmental goals and strategic objectives, prioritizes within the boundaries of available resources, monitors progress and evaluates results.
• Supervises staff, students and volunteers.
• Facilitates orientation and training, ongoing in-service training, and evaluations.
• Plans and directs the program. Assesses and enrolls participants.
• Provides referrals and resources to clients, participants, staff, employees and volunteers.
• Serves as a liaison.
• Develops operating expense budget and monitors expenses.
• Collects data necessary to evaluate ongoing programs to measure satisfaction of participants, staff, volunteers and caregivers.
• Designs and distributes flyers and brochures and other promotional items for the program.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma

Bachelor's in human service, behavioral science, psychology, social work, or counseling or related field

TYPICAL EXPERIENCE:

2 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

Knowledge of volunteer roles and support requirements.

Knowledge of how to recruit, motivate, supervise and train volunteers.

Knowledge of methods and techniques of adult learning.

Knowledge of regulations applicable to programs.

Ability to coordinate volunteer scheduling.

Ability to file alphabetically and chronologically and organize a filing system.

Must be able to handle sensitive issues, conflict with or among others, respectively direct and reinforce staff efforts; effectively plan and organize and prioritize work, and to effectively solve unique problems as they arise or identify when to consult supervisor.

Must be able to deal with a challenging work environment from time demands and conflicting priorities.

Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.

At orientation and annually thereafter, must be able to meet core competencies for position and area of specialty.

Ability to be aware of surroundings and respond to emergency and/or urgent events.

Must be detail-oriented and creative.

Ability to communicate with possibly disoriented, combative patients.

Ability to work in mentally and physically demanding environment.

Ability to listen and offer support and direction to volunteers.

Must have organizational skills, interpersonal skills, problem solving abilities, ability to prioritize work.

Must be able to work effectively with a minimum of supervision.

Must be able to work under time-pressure and changing priorities and be able to deal with potentially conflicting demands.

Demonstrate professionalism when interacting with clients and co-workers.

Must be able to discern sensitive issues and respond appropriately.

Must be sensitive to the human needs and situations encountered in the provision of care.

Competent public speaking skills.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday, Variable

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $0.00 to $0.00 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.