Volunteer & Tutor Coordinator

Posting Details

Position Information

• Position Classification: Academic Support Center Coordinator
• Working Title: Volunteer & Tutor Coordinator
• Position Number: 817242
• FLSA: Exempt
• Appointment Type: Time Limited - Full Time
• Tenure Track: No
• FTE: 1
• Hours: 40 hours/week
• Duration: 12 months
• If time limited, duration date: 09/30/2026
• Department: Hiring Range
• EEO-1 Category: Professionals
• SOC Code: 25-9031 - Instructional Coordinators

Position OverviewBe an Eagle - Where Purpose Takes Flight

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as The City of Medicine, NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU where your purpose can take flight.

Visit NCCU.edu.

Primary Function of Organizational Unit The Division of Student Affairs fosters student growth and development. The Division of Student Affairs aids, directs, and informs students about services and programs that will expand students educational experiences and prepare them for diverse lives in local and global communities.

The Division of Student Affairs is responsible for many of the outside-the-classroom/off-campus aspects of student life at NCCU, including:

• Student engagement and leadership
• Career services
• Student disability services
• Student leadership
• Residential life
• Student activities
• Student conduct
• Special programs and services
• Student health & counseling services
• Spiritual development and dialogue

Primary Purpose of Position The Volunteer/Tutor Coordinator of the Academic Opportunities for Student Success Activity is a crucial resource for the development of student success on campus. The Volunteer/Tutor Coordinator shares the responsibilities for the daily operation of the Academic Opportunities for Student Success Activity, including but not limited to:

• Working with various registered student organizations
• Providing leadership, mentoring, advising, and programming for students

This individual offers support and guidance to ensure academic and social success while promoting dialogue on matters related to college student development. The Volunteer/Tutor Coordinator is supervised by the Activity Coordinator of the Academic Opportunities for Student Success Activity and will assist in carrying out its long-term goals.

Required Knowledge, Skills, and Abilities

• Excellent counseling, relationship building, and teamwork skills
• Knowledge of student development and higher education philosophies and theories, specifically those pertaining to student success
• Excellent communication and organizational skills
• Ability to work in a fast-paced environment with frequent interruptions
• Demonstrated superior customer service skills for both internal and external audiences
• Proficiency in Microsoft Office products and knowledge of various social networking resources

Minimum Education/Experience

• Masters degree in Higher Education, Student Personnel, Counseling, Psychology, Social Work, Organizational Leadership, or other related fields.
• Two to five years of experience working at the professional level with college students in a college setting.
• Marketing skills with excellent public speaking/presentation skills.
• Research training.

Licenses or Certification required by Statute or Regulation: NA

Equal Opportunity Employer Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been and will continue to be the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Any individual alleging discrimination based on sexual orientation cannot grieve beyond the Universitys internal grievance process. In keeping with this policy and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Primary Responsibilities and Duties

Function: Coordination

• Describe the specific tasks and responsibilities related to the function.
• Coordinate with student services and other units on campus (counseling, career planning, and other support services) which will enhance students academic performance.
• Manage the community engagement component of the program through collaborative work with other departments at the institution.
• Collaborate with other campus offices, including but not limited to:
• Residential Life
• University College Athletics
• Student Activities
• Career Services
• Academic and Community Service Learning Program
• Student Health and Counseling
• First-Year Experience
• Spiritual Development and Dialogue
• Various academic units
• Build partnerships with the local community to enhance the appreciation of college students.

Function: Communication

• Describe the specific tasks and responsibilities related to the function.
• Maintain the volunteer and tutorial programs which complement and supplement the course work and campus experiences of college students.
• Develop relationships with Volunteer site directors and program staff.
• Schedule student tutoring times to ensure that the center operates at times convenient to students, including evenings and weekends.
• Recruit, hire, and supervise the volunteers and tutors.
• Coordinate academic support activities for Academic Opportunities for Student Success participants using services available in:
• The Academic Support Center
• The University College
• Academic departments
• The Division of Student Affairs

Function: Knowledge - Professional

• Describe the specific tasks and responsibilities related to the function.
• Develop an individualized instructional program for each student through collaboration with Academic Opportunities for Student Success Activity Coordinators, University College Advisors, and faculty in the academic departments.
• The individualized instructional program includes stated learning outcomes and recommended learning strategies for accomplishing the stated outcomes.
• Work in establishing programs and services to promote the success of college students, including:
• Mentoring
• Leadership development
• Academic skills enhancement
• Individual tutoring services

Function: Customer Service/Communication

• Describe the specific tasks and responsibilities related to the function.
• Refer students to other resources available on campus, such as counseling, career planning, student organizations, and the Academic Advising Center.
• Conduct bi-weekly meetings with all male students in the program with course performance issues.
• Monitor each students progress toward accomplishing the learning outcomes.
• Submit regular reports on the progression of the Academic Opportunities for Student Success and its programs.
• Work with faculty, graduate student assistants, and undergraduate tutors to provide learning activities to assist students in accomplishing their learning objectives.
• Develop innovative approaches for delivering instructional programs to students needing assistance.
• Maintain meticulous records of student interactions using GradesFirst software.
• Assist students with:
• Improving their study skills
• Managing their time more effectively
• Using effective test-taking skills
• Taking responsibility for their academic progress
• Provide thorough, accurate, and consistent records of students visits, calls, emails, work in courses, tutorial services, and carrying out other duties as assigned by the Activity Coordinator.
• Work during the hours the office is open and frequently work multiple evenings and weekends per week as needed.
• Facilitate student research development, which includes selecting, training, supervising, and evaluating student projects in collaboration with faculty.

Posting Detail Information

• Posting Number: EPA03487P
• Open Date: 03/20/2026
• Date desired for closing or initial review: Close Date Open Until Filled
• Yes: Date Position Available
• Special Instructions to Applicants: None listed.

Applicant Documents Required

• Resume/CV
• Cover Letter
• Unofficial Transcripts (Official required from selected candidate)

Optional Documents

• DD-214 (Veterans Only)
• Letter of Recommendation 1
• Letter of Recommendation 2
• NGB23A or NGB22DD256 (National Guard Only)

Licenses and/or Certification required by Statute or Regulation: None listed.

Supplemental Questions: Required fields are indicated with an asterisk.