VP Client Management

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Vice President Client Management is responsible for management and oversight of the combined Client Management team in a given Operations location. As the VP Client Management, you will identify and launch strategic initiatives, focus on overall production attributes and larger client relationship issues, and fosters collaboration and alignment with sales leadership on strategic production initiatives.

The VP Client Management will:

• Oversee all onsite pipeline management personnel and activities
• Direct and monitor regional team adherence to defined policies and procedures and confirm tasks and escalations are being driven by the team appropriately
• Collaborate with on-site leaders across locations to ensure client support functions are aligned along with day-to-day workflows
• Continually identify process improvement opportunities, and remedy any internal and external process inefficiencies
• Monitor monthly regional KPIs and provide feedback to team on regional metrics and areas for improvement
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with organizational culture and values

What You'll Bring

• Bachelor's degree or higher in business administration, finance or related field
• 10+ years of relevant work experience
• Contemporary knowledge of mortgage industry and operational practices
• Functional understanding of applicable federal, state and local lending regulations
• Software proficiency including Microsoft Office Suite and MS Visio

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home

Whether youre looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymacs benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation

Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary: $75,000 - $130,000

Work Model: OFFICE