VP, Client Services

Agency:

Omnicom Health Medical Communications

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Vice President, Client Services – OHMC

At Omnicom Health Medical Communications, we give science a story to tell. As a global leader in publications, medical affairs, regulatory consultation, and AOR medical communications, we boldly define the journey from molecule to market for pharmaceutical and biotech clients. Our agency is powered by the convergence of highly skilled people, a higher purpose, and the nexus of science and technology innovation.

 

The Vice President, Client Services will function as the lead for a group of accounts. Your team will include cross-functional colleagues and direct reports, with clear alignment and partnership between Client Services, Scientific Services, Creative, Finance and Digital groups.

The role will include active participation in weekly client calls, strategic and tactical planning sessions with client leadership, supervision and coaching of experienced direct reports to ensure flawless execution of deliverables, financial forecasting to align with overall company goals and budget management. You will function as a dynamic leader for the company, representing our agency as the primary client lead and managing a cross-functional internal staff for the execution of multiple initiatives.

You will represent for the client the strategic vision and cohesion needed to help them achieve their business imperatives. Additionally, your ideas and contributions will play a meaningful role in defining the identity of the Company to the client and will drive organic growth for our agency.

You will also play an active role in our company’s strategic growth plan, including new business identification and pitch efforts, as well as resource allocations that enhance the Company’s success. You will participate in strategic partnerships with sister agencies for the advancement of OH, our parent company, as a whole. And you will play an active role as a coach and mentor to junior colleagues to secure their professional growth and enable the Company to continue to promote from within and retain key talent. 

What You Will Do:

• Lead the development, communication, and implementation of effective growth strategies and processes across agencies to align and advance strategic interests
• Be an OHMC ambassador engaged in broader thinking, who recommends and leads internal meetings/training/task forces to better entire agency and drive client business

• Own business component, strategic, and financial relationships across clients and be held responsible for external/internal relationships and resolutions
• Proactively and continuously propose new business and new ideas to clients to expand business offerings

• Perform overall account analysis and act to enhance profitability through operational changes, staffing changes, client renegotiations
• Proactively and independently own P&L, revenues, OEs, profitability, and growth of accounts 

• Direct and manage account staff, overseeing execution of all account initiatives from inception through completion
• In partnership with HR, own full career path guidance, recruiting, staffing, capacity planning, and retention strategies, including career development 

Requirements:

• 8+ years of medical communication or clinician-focused healthcare marketing agency-side experience
• Appreciation for and willingness to travel

• Strategic acumen and consultative client management experience
• Previous success leading client business coupled with the experience of encouraging and supporting direct reports

$145,000 - $180,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.