VP, IT & Infrastructure

We are assisting our client in the hiring for a new role: VP, IT & Infrastructure.  Our client provides cloud-based collection software solutions for banks, credit unions, and fintechs to collect and manage their portfolios.

Specifically, they provide the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions.

This person will own every layer of our client’s environment. Three connected scopes will fall under this person:

• The production SaaS platform. The Azure-hosted environment that their customers depend on. This includes reliability, performance, scaling, observability, cost, and the customer-data-center connections that keep regulated financial institutions integrated.
• The product’s infrastructure surface. The cloud architecture decisions that shape what the product engineering and data teams can build. This includes networking, identity, secrets, environments, and deployment paths.
• The internal company environment. The Microsoft 365 estate, Intune-managed devices, SharePoint and Teams, Power Platform automation, and the Copilot agents that their employees use to do their jobs.

Position requires that you’re local to Malvern, PA.

Responsibilities:

• Lead the team that operates the production and internal Azure environment — App Services, Container Apps, Azure SQL, Entra ID, Application Gateway, and the networking layer that fronts the platform.
• Own reliability, performance, and capacity — meet customer commitments, and run the monitoring, alerting, incident-response, and postmortem practice behind them.
• Manage customer-data-center connectivity — VPN tunnels, Azure Virtual WAN, and firewall posture, with playbooks that make new customer turn-ups fast and predictable.
• Lead the agentic operations agenda — Copilot in Azure, AI-driven monitoring and remediation, and automated runbooks that take recurring work (database setup, VPN config, certificate and secret rotation, IP whitelisting) off people’s plates.
• Own the cost line — manage the Azure footprint’s operating cost, remove waste without hurting availability or performance, and bring a defensible cost-to-serve view to the committee quarterly.
• Run the corporate Microsoft 365 estate — SharePoint, Teams, Outlook, Entra ID & Intune.
• Own end-user support and IT operations — set the bar for response time and experience.
• Lead the Power Platform and internal automation function — Power Apps, Power Automate, and Dataverse, governed — and treat recurring manual work as a defect to eliminate.
• Lead the team through the agentic transition — identify the work an agent can do, automate it, free people for higher-leverage work, and be honest enough to bring them along.

Qualifications:

• 5+ years in cloud, IT, or infrastructure operations with hands-on ownership of a production cloud environment.
• Production cloud at scale: a customer-facing SaaS environment on Azure (or comparable cloud) where uptime and performance were contractually committed and measured. Regulated industry experience is a bonus.
• Owned or directly overseen the corporate Microsoft 365 estate, device management, identity, and end-user support as a primary function.
• Experience leading teams.
• Deep, current Azure expertise: App Services, Function Apps, Container Apps, Azure SQL, Entra ID, Application Gateway, networking, and the monitoring stack — leveling up the team.
• Infrastructure-as-code as muscle memory: Bicep, ARM, or Terraform.
• Microsoft 365 and the digital workplace: SharePoint, Teams, Intune, Autopilot, Entra, Purview — opinionated on Power Platform governance and Copilot agents.
• Networking and security fundamentals: VPN, VWAN, segmentation, identity, secrets, certificates — credible in an architecture review.