VP Key Accounts (KAM)

Zones LLC

Seattle, WA(remote)

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Adobe Product Family, Apple, Business Performance Management, Business Skills, Business Strategy, Cisco Network Systems, Cloud Computing, Communication Skills, Continuous Improvement, Contract Negotiation, Corrective Action, Cross-Functional, Customer Relationship Management (CRM), Customer Satisfaction, Customer/Client Research, Develop and Maintain Customers, Enterprise Sales, Equal Employment Opportunity (EEO), Establish Priorities, Executive Relationships, Facebook, Financial Analysis, Financial Modeling, Financial Operations, Forecasting, Leadership, LinkedIn, Major Accounts, Management Strategy, Mentoring, Microsoft Product Family, Negotiation Skills, Network Operations Center, Network Security, Organizational Development/Management, Partner Sales, Performance Metrics, Product Marketing, Product Planning, Professional Services, Revenue Growth, Revenue Planning, Risk Management, Sales, Sales Management, Sales Pipeline, Sales Prospecting, Sales Strategy, Strategic Accounts, Strategic Planning, Supply Chain, Team Lead/Manager, Team Player, Twitter, Up-Selling

LOCATION

Seattle, WA

POSTED

30+ days ago

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Vice President of Key Account Management (KAM) is a senior commercial leader responsible for developing and executing the global strategy for the company's most strategic customers. This role oversees the full lifecycle of key account engagement-from executive relationship development and contract strategy to revenue expansion, retention, and longterm value creation. The VP KAM leads a highperforming team of Key Account Directors/Managers and ensures consistent, customercentric execution across regions and business units.

This role requires a strategic thinker with strong commercial acumen, exceptional stakeholdermanagement skills, and a proven ability to grow complex, multinational accounts.

What you will do as the Vice President of Key Account Management (KAM):

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Strategic Account Leadership

Define and execute the global Key Account Management strategy aligned with corporate growth objectives.
Develop multiyear account plans for top strategic customers, including revenue targets, expansion opportunities, and risk mitigation strategies.
Serve as the executive sponsor for major accounts, building trusted relationships with Csuite and senior decisionmakers.

Revenue Growth & Commercial Strategy

Own revenue performance across key accounts, ensuring consistent growth, retention, and upsell/crosssell execution.
Lead strategic negotiations, renewals, and longterm commercial agreements.
Identify new business opportunities within existing accounts, including product adoption, geographic expansion, and solution integration.

Team Leadership & Organizational Development

Build, mentor, and scale a highperforming KAM organization across multiple regions.
Establish bestinclass account management methodologies, playbooks, and governance frameworks.
Drive a culture of accountability, customer advocacy, and continuous improvement.

CrossFunctional Collaboration

Partner with Sales, Product, Marketing, Customer Success, Finance, and Operations to ensure seamless delivery and alignment with customer needs.
Provide customer insights to influence product roadmap, service enhancements, and strategic initiatives.
Ensure internal teams are aligned on account priorities, risks, and growth strategies.

Operational Excellence & Performance Management

Oversee forecasting, pipeline management, and account health reporting for key accounts.
Ensure CRM accuracy, account planning discipline, and datadriven decisionmaking.
Monitor KPIs across retention, expansion, customer satisfaction, and revenue performance; implement corrective actions as needed.

Customer Advocacy & Executive Engagement

Represent the voice of strategic customers internally, ensuring their needs are prioritized and addressed.
Lead executive business reviews, strategic planning sessions, and longterm partnership discussions.
Strengthen customer loyalty and position the company as a trusted, indispensable partner.

What you will bring to the team:

12+ years of experience in strategic account management, enterprise sales, or commercial leadership roles.
Proven track record of managing and growing large, complex, multinational accounts.
Experience leading distributed teams across multiple regions or business units.
Strong executive presence with the ability to influence Csuite stakeholders.
Deep commercial acumen, including contract strategy, negotiation, and financial modeling.
Datadriven mindset with strong command of forecasting, account planning, and performance analytics.
Excellent communication, relationshipbuilding, and stakeholdermanagement skills.
Bachelor's degree required; MBA or equivalent experience preferred.

Must Have:

A strategic, longterm thinker with strong commercial instincts.
A relationshipdriven leader who excels at building trust with senior executives.
A disciplined operator who brings structure, rigor, and predictability to account management.
A collaborative partner who aligns crossfunctional teams around customer outcomes.
A growthoriented leader who balances customer value with business performance.

Qualified candidates can expect a salary of $250,000 + Bonus.
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Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.

At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.

About the Company

Zones LLC

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