Agency:
Biolumina
Job Function:
Account Management and Growth
Job Subfunction:
Account Management
Job Description:
Title: Vice President, Management Supervisor
Company/Location: Biolumina / New York, NY
Department/Discipline: Account
Description
As VP, MS, you are responsible for protecting and growing the agency’s relationships with its current client base. The VP, MS position requires you to focus and employ the agency’s resources to effectively and profitably serve existing clients while developing the skills and talents of the account management staff. As VP, MS, you impact the agency’s financial performance in five ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and, 5) participation in new business activity.
Primary Job Responsibilities
Client Relationship Management
Establish and build strong working relationships with designated client contacts
Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
Remain in touch with the agency’s “day-to-day” business on behalf of clients – be knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned to the agency as well as other communication partners
Demonstrate confidence, authority and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts
Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams
Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively
Ensure that all agency work represents the best we have to offer—strategically sound, arresting creative, and error-free
Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product
Staff Leadership and Support
Outline expectations of, and communicate effectively with, agency staff assigned to these accounts
Effectively assign, delegate and monitor the work of the agency staff assigned to the accounts you are assigned to oversee, as well as other accounts/projects as assigned
Provide a model of project/team leadership—prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required
Establish rapport and trust with a range of staff members assigned to your account(s) – recognizing the strengths and weaknesses of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and being willing to consider multiple points-of-view
Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push “your team” and the agency at large to deliver a continuously improving product
Demonstrate the value of, and encourage your staff’s desire for, continuing to learn
Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved
Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term
Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement
Encourage, and demonstrate, unity behind team and agency decision-making
By example and direct instruction, teach staff members to make clear, balanced and effective decisions
Mentor and develop your staff to motivate them and help them to grow and excel in their roles
Analytical and Planning Abilities
Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency’s work in new directions
Lead the efforts to develop and articulate key points-of-view – internally and externally – relative to strategic/creative alternatives, client industries and issues
Demonstrate the capacity, and lead the agency’s efforts, to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implications
Make decisions that reflect “layers” of thought – enthusiasm, insight, caution, discretion – and a prudent balance of client and agency goals
Business Impact
Work with client to establish annual budget and staffing plan to best meet the needs of the client and the agency’s revenue and profitability
Proactively initiate discussion, and address any anticipated variance from, annual agency revenue goals
Identify and capitalize on specific opportunities for growth within existing client organizations
Be a steward of our clients’ and the agency’s money – avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs
Monitor staff development and satisfaction to ensure retention of key staff members
Lead or participate in business development efforts
Monitor/manage overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources.
Additional Responsibilities
Communicate effectively and professionally both internally and externally
Demonstrate good problem-solving and interpersonal skills
Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
Remain calm despite high pressure situations
Project a professional, positive attitude toward peers and clients within the department and the agency
Foster a positive team atmosphere demonstrating respect for all regardless of title or level
Foster senior level partnerships with creative/account colleagues
Act as a positive role model for agency at client and industry events
In person client travel is required
Management Responsibilities
Assign work to ensure project deadlines are met
Provide constructive and direct ongoing feedback to direct reports
Evaluate performance of direct reports and complete and deliver performance reviews
Help managers on team(s) to manage, mentor, and resolve staff issues including performance, personal presentation and internal interactions
Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures,
Senior Vice President Responsibilities
Act as an advocate of Biolumina; make decisions with the Agency’s and employees’ best interest in mind
Uphold the Company Values in all decisions and interactions.
Provide leadership within his/her department as well as across the Agency
Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment
Identify, recruit, train and develop talent
Motivate direct reports, and act as a mentor to all within
Qualifications:
College degree, preferably in marketing, advertising, communications or science/medicine
Oncology experience a must pending brand requirements
8 - 9 years Agency or comparable outside experience
4 years of supervisory experience
Excellent written and oral communication skills
Well-developed knowledge of business practices/vendor relations
Ability to manage and train staff
Successful history of growing brands and possibly launching brands
Understanding of therapeutic categories/disease states
Biolumina’ s Values
Open Mind
Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions
Be respectful of others’ ideas, opinions, and diverse backgrounds
Be flexible and adaptive to new ways of doing things
Brave Heart
Speak your mind…and your heart
Courageously step forward to try something new and help others to do the same
Be brave enough to defend your opinions—and brave enough to change them
Ready Hands
Be proactive and push things forward
Reach out to offer help and raise your hand to ask for help
Go out of your way to show gratitude
The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
$200,000 - $222,000
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
For US Job Seekers:
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