VP of Digital Experience

Knak Digital

Columbia, MD

JOB DETAILS
LOCATION
Columbia, MD
POSTED
30+ days ago

Summary:

Marketing firm specialized in representing Fortune 500 companies, including hospitality and consumer brands. Established over 20+ years, and growing conservatively.

Offering:

Hybrid (3 days onsite, 2 days remote), annual employee events, insurance (health, dental), 401k, casual culture

The Role

We are seeking a senior digital growth leader to architect and scale the agency’s digital ecosystem. This is not an IT management position. It is a strategic leadership role responsible for elevating digital rigor, MarTech integration, operational efficiency, and commercial performance across the agency.

Core Responsibilities

Digital Strategy & Architecture

  • Own the strategic architecture of our digital ecosystem across CMS, analytics, CRM, automation, and emerging AI frameworks.

  • Strengthen tagging, event modeling, and attribution integrity across client accounts.

  • Establish structured experimentation and optimization methodologies.

  • Ensure digital builds meet standards for scalability, performance, and long-term maintainability.

Growth & Commercial Impact

  • Partner with senior leadership to define and execute a forward-looking digital roadmap aligned with revenue goals.

  • Lead digital strategy in new business pitches and growth opportunities.

  • Improve contribution margin through stronger scope discipline, workflow efficiency, and systemization.

  • Identify scalable service offerings within digital, data, and MarTech.

Technical Leadership & Team Development

  • Directly manage in-house developers and oversee external technical partners.

  • Establish development standards, documentation rigor, and quality control processes.

  • Elevate digital fluency across departments including Creative, Media, Strategy, and Client Services.

  • Recruit, mentor, and retain high-performing technical talent.

Client & Market Leadership

  • Serve as a senior digital advisor to clients, bridging marketing and technical conversations.

  • Articulate POVs on digital growth, MarTech integration, data strategy, and AI innovation.

  • Provide proactive digital insight during campaign planning and execution.

AI & Innovation

  • Champion responsible integration of AI tools to enhance efficiency and output quality.

  • Establish governance standards for AI usage.

  • Explore opportunities for scalable frameworks and proprietary tools.

Financial & Operational Accountability

  • Manage digital profitability and resource allocation.

  • Evaluate and negotiate vendor relationships.

  • Ensure technical feasibility aligns with scope prior to client commitments.

  • Reduce technical debt and improve operational velocity.

Your Profile

  • 8–12+ years of digital leadership experience in an agency or growth-focused environment.

  • Demonstrated success influencing revenue growth through digital strategy.

  • Strong working fluency in CMS architecture, analytics frameworks, CRM and marketing automation platforms.

  • Ability to intelligently review development work across modern web technologies.

  • Experience managing developers and technical vendors.

  • Proven track record improving workflows, systemization, and operational efficiency.

  • Executive-level communication skills and strong client presence.

  • Commercially aware with experience in pricing, pitching, and protecting margin.

 

About the Company

K

Knak Digital