VP of Information Technology (Remote)

VP of Information Technology (Remote)

Department: Professional Services (HR, Finance, IT, Marketing)

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Darrell Ponzio

Compensation: $190,000 - $225,000 / year

Description

Our Story

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What''s in Store

We are seeking an experienced and strategic Vice President of Information Technology to lead and evolve our technology capabilities. Leveraging prior insurance industry experience, this executive role is responsible for defining and delivering a modern, scalable IT strategy that supports both our business objectives and those of our clients. As the senior IT leader interfacing directly with clients, you will build trusted executive-level relationships, identify growth opportunities, and help shape and negotiate technology engagements. You will ensure strong alignment between client expectations and delivery teams, driving consistent, high-quality outcomes.

You will lead the development and execution of a platform modernization strategy, guiding a geographically distributed team to deliver innovative, secure, and resilient solutions. You will lead major operational and technology transformation across the Life & Health business, with a specific focus on US long-term care and disability income insurance operations. This role will be accountable for shaping, mobilizing and delivering complex transition programs that modernize legacy technology, reduce operational risk, and improve delivery performance in collaboration with our Global Capability Center in Pune, India. This role requires strong expertise across cloud and on-premises infrastructure, cybersecurity, regulatory compliance, DevSecOps practices, and modern technologies including .NET, SQL, and AI.

Operating within a highly regulated, multi-carrier environment, you will ensure that all technology solutions meet contractual obligations, regulatory requirements, and service level commitments-while advancing scalability, operational efficiency, and long-term platform evolution.

Key Responsibilities

A. Platform & Application Leadership

• Own the end‑to‑end technology strategy and roadmap for the insurance administration platform, ensuring compliance with all regulatory requirements.
• Provide executive oversight of application development using Microsoft .NET, SQL Server, and integrated third‑party solutions.
• Utilize knowledge of .NET, SQL, and AI to guide technology decisions, ensuring the right tools and processes are in place to support business needs
• Establish and enforce development standards, architectural principles, and testing practices for a multi‑tenant platform.
• Ensure platform stability, scalability, and extensibility to support carrier growth and regulatory change.

B. Client Management

• Demonstrate the ability to engage with and lead interactions with executive-level client stakeholders.
• Oversee delivery of new carrier implementations, product expansions, and system conversions.
• Orchestrate multiple IT projects and programs.
• Apply disciplined SDLC and Agile methodologies balanced with regulatory controls.
• Partner with carrier IT and operations teams to manage requirements, timelines, dependencies, and risks.
• Serve as senior escalation point for major delivery or quality issues.

C. Production Support & Regulatory Operations

• Oversee production support ensuring high availability and rapid issue resolution.
• Implement strong incident, problem, and change management processes.
• Identify and address technical debt, establishing pragmatic roadmaps for platform stabilization, modernization, migration and decommissioning, balancing client commitments, operational continuity, cyber risk, cost, resilience and speed to value.
• Ensure regulatory updates are delivered accurately and on schedule.

D. Infrastructure, Security & Compliance Oversight

• Ensure the robustness and scalability of our cloud and on-premises infrastructure, balancing performance, security, and cost-effectiveness.
• Provide cost-effective governance for infrastructure, cloud/on‑prem environments, and disaster recovery.
• Ensure alignment with cyber, data security, privacy, and carrier audit expectations.
• Support carrier-driven audits, risk assessments, and due diligence activities.

E. Strategic Planning & Client Engagement

• Propose, present and execute a comprehensive platform modernization strategy that aligns with business objectives and carrier retention goals.
• Lead carrier governance meetings, roadmap reviews, and executive briefings.
• Support sales and client teams with RFP responses and technology presentations.

F. People Leadership & Performance Management

• Lead, coach, and develop managers, developers, analysts, and support staff.
• Identify and remediate key-person dependencies.
• Establish performance expectations, development plans, and succession strategies.
• Build a high-performance culture that encourages initiative and innovation.
• Foster a culture of accountability, compliance, and continuous improvement.

This is a full-time remote position that will require occasional travel to our office in Springfield, MA.

Skills, knowledge & expertise

• Bachelor's degree in computer science, Information Technology, or a related field; or related experience
• 10+ years of experience in IT leadership roles, preferably within the insurance industry
• Experience operating across US and India teams, including distributed delivery, offshore transition, shared services or GCC operating models
• Proven experience in platform conversions and platform modernization
• Strong knowledge of .NET, SQL, on-prem and cloud infrastructure
• Understanding of AI/ML technologies and their application in the insurance sector
• Exceptional leadership skills, with a track record of leading teams and driving successful initiatives
• Excellent program management skills, with the ability to manage multiple projects simultaneously
• Executive-level critical thinking skills.
• Excellent written and oral communication skills
• Ability to train, motivate and coach
• Ability to work in a fast-paced environment
• Ability to work individually and as a team player
• Ability to adapt to changes in the work environment

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions

The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy

At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual''s own experience, knowledge, and professional judgment.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com