Vice President of Operations - Outpatient Physical Therapy
Reports To: President/CEO FLSA: Exempt Position Summary
The Vice President of Operations provides strategic and operational leadership for a multi-site outpatient physical therapy organization. The role is accountable for operational excellence, financial performance, patient experience, quality outcomes, clinician engagement, and sustainable growth. The VP partners with executive leadership and corporate departments to standardize operations, improve clinic performance, and drive profitability. Essential Responsibilities
• Lead Regional Directors and Clinic Directors to achieve operational, clinical, and financial goals.
• Develop and execute strategies that improve revenue, EBITDA, productivity, labor management, patient access, scheduling efficiency, and overall clinic profitability.
• Establish accountability through KPIs including new patients, visits per case, schedule utilization, cancellations/no-shows, productivity, patient satisfaction, outcomes, and compliance.
• Conduct regular business reviews, analyze financial and operational trends, and implement performance improvement plans.
• Partner with Finance on budgeting, forecasting, capital planning, and monthly financial reviews.
• Collaborate with Recruiting and HR to optimize staffing, leadership development, succession planning, retention, and employee engagement.
• Partner with Clinical Leadership to ensure evidence-based care, documentation quality, regulatory compliance, and payer requirements.
• Work closely with Revenue Cycle to improve authorizations, collections, denial prevention, documentation accuracy, and reimbursement performance.
• Support growth initiatives including new clinic openings, acquisitions, physician relationships, community partnerships, and new service lines.
• Lead process improvement initiatives that standardize workflows, improve efficiency, and enhance the patient experience.
• Represent the organization with physicians, clients, payers, and community partners while fostering a culture of accountability and continuous improvement.
Key Performance Indicators Revenue growth • EBITDA • Operating margin • Same-store growth • Labor cost • Productivity • New patient volume • Visits per case • Schedule utilization • Cancellation/no-show rates • Patient satisfaction/NPS • Employee engagement and retention • Compliance • Quality outcomes • Referral growth • Budget performance Leadership Competencies
Strategic Thinking • Financial Acumen • Executive Presence • Data-Driven Decision Making • Change Leadership • Talent Development • Operational Excellence • Communication • Relationship Building • Accountability
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