VP of Supported Housing and Transitional Programs - 01599812

JOB SUMMARY:

Under the supervision of the Senior Vice President, Supported Housing provides clinical/program supervision and administrative/budgetary direction to Program Directors of assigned programs, which comprise of scattered-site housing. At ICL, we are committed to a better New York with housing for all. This position offers a chance to shape services for thousands of people with behavioral and mental health challenges.  The Vice President of Supported  Housing and Transitional Programs in the Supported Housing Division, will promote person-centered services and trauma-informed care services, be recovery-oriented and focus on supporting the independence of the people we serve. Reporting to the Senior Vice President, Supported Housing, and the Vice President of Supported Housing and Transitional Programs will lead ICL’s growing supported housing portfolio of over 500 units.  The VP will utilize a data-informed approach and have a demonstrated commitment to person-centered care for people who have a broad range of challenges.

ESSENTIAL JOB FUNCTIONS:

Provides clinical/program supervision and administrative/budgetary direction to the Directors of assigned programs.

• Ensures that assigned programs and services maintain compliance with state, city, federal, and other appropriate regulations as well as ICL policies and procedures;
• Ensures that services are delivered in a manner that maximizes effectiveness and efficiency;
• Conducts regularly scheduled management, supervisory and clinical meetings;
• Evaluates and refines program services, policies and procedures to ensure that consumer needs are addressed in an effective and consistent manner;
• Oversees recruitment, hiring, and training of staff;
• Monitors clinical and administrative documentation to ensure that records meet ICL and oversight agency standards;
• Assists Program Directors in preparing for internal/external audits, and monitors development and implementation of all required corrective actions;
• Provides direct supervision and evaluation of designated program directors;
• Assists in the development of outcome measures and in supporting and monitoring their achievement;
• Responsible to ensure Program Directors are submitting monthly reports.
• Responsible to submit monthly report for the division.
• Responsible to address grievances and CAP in a timely matter with appropriate follow-up.
• Responsible to ensure filling vacancies, address repairs, and rent arrears in a timely matter.
• Ensure the team of Program Directors are performing as per our organization’s mission, vision, and values.
• Work with intra-agency department to expand client referrals, support staff and client’s needs, and all business aspects.
• Collaborative with Vice Presidents throughout the housing division, exchange resources, and knowledge.
• Responsible to provide crisis support to Program Directors and teams.
• Ensure housing cluster is delivery Rehabilitative Tenancy Services(RTS) as per our funders.
• Ensure Program Directors in the Transitional Programs are referring individuals into the housing division (i.e., residential and scattered-sites) to provide housing stability.

Provides Program Planning and Development

• Ensures staff development through implementation of regularly scheduled in-service training
• Provides monitoring, supervision and evaluation of fiscal and administrative operation of designated programs, including billing processes where applicable
• Assists programs in the identification and implementation of Evidence Based Treatments, Person-Centered Care, Trauma Informed, and Best Practices
• Collaborate with Vice President in the housing division regarding new program planning and execution
• Responsible for the development of on-going program improvements and best practices.

Maintains data-driven systems and supports to support our work and establish continuity and accountability

• Develop clear, measurable divisional goals, objectives and work plans that support quality services, safety and positive outcomes for the people we serve.
• Actively use data to monitor, manage and support the work of the Supported Housing team.
• Develop and manage robust and meaningful data collection, review and application.
• Ensure systems are in place to address emerging issues and prevent future instances
• Ensure consumer satisfaction, quality standards and contract requirements are being measured and addressed and that the programs are meeting expectations
• Ensure all programs operate in accordance with contractual requirements and other applicable regulations
• Remain current and updated on new regulations, policies, industry trends, and best practices and suggest ways to implement and when necessary, fund.
• Responsible to ensure meeting KPIs for the housing division.
• Work with the Quality Assurance to ensure all programmatic documentation is up-to-standards.
• Responsible for housing division dashboards.
• Track Transitional Programs placements, service referrals, and follow-ups.

Participates in Corporate Management 

• Represents agency in inter-agency and public forums, including local governmental agencies, social service agencies, medical facilities, and advocacy/educational/research coalitions
• Participates in inter-agency and intra-agency planning meetings and committees
• Provides in-service training to Cluster, Division and Agency staff in assigned topics
• Represents agency in the community through participation in local community organizations and activities
• Participates in program development activities, including grant proposals and RFP’s as assigned
• Functions as Project Leader on short-term projects as assigned

Performs other job related duties as assigned by Senior Vice President, Supported Housing

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Federal, New York State laws, and New York City regulations and prevailing standards pertaining to behavioral health services
• In-depth knowledge of clinical interventions in behavioral health, including trauma informed care, person centered care, evidence-based and best practices strategies for symptom relief, rehabilitation and recovery  
• Effective staff management skills: Selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, resolving problems; and controlling the essential work functions (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)
• Effective organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources)
• Financial/accounting skills sufficient to manage program budgets 
• Ability to work under pressure and meet deadlines
• Ability to work with diverse individuals
• Ability to work as a member of a team
• Effective interpersonal skills
• Ability to make reasonable and sound evaluative judgments
• Ability to create, compose, and edit written materials, including business reports and correspondence
• Ability to read, analyze, and interpret professional journals, financial reports, legal documents, technical procedures, or governmental regulations
• Ability to effectively and efficiently respond to questions from employees, board members, and members of the community;
• Ability to present information (e.g. prepare and deliver a written or spoken presentation with supporting materials) to the board of directors, management, employees, and/or public group;
• Ability to plan organization-wide activities (e.g. setting objectives, developing strategies, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the activities)
• Knowledge of Microsoft Office software and ability to master other software required by positions (e.g. CORE, etc.)

QUALIFICATIONS AND EXPERIENCE:

Master’s in Social Work, Master’s in Human Services such as MPA or MPH, or Master’s in Health Care A minimum of five years of progressively more responsible administrative, staff supervision, clinical supervision and interventions, project management, budget management, and quality assurance experience in providing services to individuals with Serious Mental Illness (SMI) in housing(i.e., scattered-sites and/or residential). For MSW applicants, LMSW or LCSW preferred.