VRCC Director, Business Office

Position Summary:

The Business Office Director reports to the Corporate BOD and is responsible for multiple Hospital account receivables. This includes billing, follow-up/collections, credit balances, payment posting, and collection agencies. The goal of this position is to ensure high quality service for accuracy of information. Compiles composite reports from individual reports of subordinates required by management and government agencies. Assigns duties and examines work for exactness, neatness and conformance to policies and procedures.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Oversees the billing functions, including the initiation of goals and procedures, overseeing daily operations, and coordinating office efforts to expedite payment of accounts
• Demonstrates the ability to direct and coordinate the patient accounting function to consistently produce accurate bills which are paid in a timely manner
• Monitors payment posting and balancing cash
• Monitors activities continually with collection agencies and insurance companies
• Bi-weekly AR meetings with each facility to review AR, collections and insurance issues
• Monitors SP balances to ensure accounts are transferred to collection agencies within a timely manner.
• Works effectively with auditors as it pertains to patient accounting
• Effectively utilizes and understands the departmental computer system to realize its optimal potential and to be able to evaluate and answer staff member questions regarding the mechanics of the system
• Promotes good staffing practices by maximizing the utilization of human resources; forecasts and anticipates the staff needs of the department with regard to fluctuations in the projected workload; holds staffing at a functional minimum
• Effectively maintains all required records for the department; demonstrates good organizational skills.
• Monitors insurance and contract tables in WellSky
• Resolve/refund AR credit balances
• AR Analysis and report findings to Corporate BOD, CFO and VPs
• Maintains staff by recruiting, selecting, orienting, and training
• Monitor staff performance including performance discussions and evaluation
• Monitor and assist staff with work progress
• Monitor QA measures closely
• Perform other duties as assigned

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Education

• Required: High school diploma or GED.
• Preferred: Associates degree
• Maintains education and development appropriate for position.

Experience

• Required: Three to five years in office management or bookkeeping
• Preferred: Previous experience in a behavioral health setting