VRT Warranty Analyst

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

As part of our Manufacturing team, you'll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we're constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love.

The Warranty Analyst role includes:

• Problem-solving and root cause analysis
• Driving the manufacturing quality process for their function
• Gathering, maintaining, and reporting warranty and internal quality data analysis
• High-hurts identification and dispositioning
• Communicating across departments for VRT quality

Each Assembly Plant contains Subsystem Variability Reduction Teams (VRTs) to support Plant Subsystem objectives by driving process quality improvements aligned with customer expectations. The purpose of the VRT is to ensure customer concerns are acted upon quickly and permanently.

What you'll do...

• Attend binning meeting to assist by providing VIN history in QLS and SPC data as applicable.

• Assist with triage of ECB claims and verbatims with VRT engineers.

• Determine with VRT team if claim can be seen and contained in plant, implement if feasible.

• Assist with Dealer call backs, part return requests.

• Analysis of ECB/AWS

• Support VRT BSAQ projects (PD, Mfg, STA):

• Kick off BSAQ project for warranty/customer claims hitting tip levels (Define).

• Describe critical X with Process Engineer (Measure).

• Work with Process Engineer on phases 1,2, 3 PJO process (Analyze).

• Validate BSAQ ICA/PCAs.

• Pull Paynter Charts to distribute to VRT Co-Leads and Quality Engineering Supervisor.

• Understand and drive key indicators (0/1/3/MIS R/1000) & Internal indicators to provide feedback to affected area.

• Recommend and implement immediate containment actions for identified issues (External/Internal).

• Participate in PJO's / GEMBAs (CTQ, GQIP Analyze Workstations, etc.).

• Communicate daily claims to Process Coaches/operators on ALL SHIFTS.

• Take meeting minutes and attendance for the VRT Report outs

• Create WES-Work Element Sheets tied to GSPAS and Visual Aids. Verify Illustrations.

• Populate necessary data fields for tracking on the Top Concern Containment and Validation Mapping (Form-4).

• Assist VRT in the creation of 8D's and 6-panels.

• Map customer field concerns to appropriate inspections per VOPQUG-228 Quality Confirmation Mapping Procedure (Plant Heat Maps).

• Procedural audits (QOS, Process Control Plans, Contamination, Last Hit Reject, etc.).

• Maintain PIC Room / Boards.

• Support trails for engineering changes and process improvements.

• Review and validate each VRT Health Chart (Sheet Metal, Water Leak, Paint, S&R, HLM, Ext Orn, etc.)

What you'll do...

• Attend binning meeting to assist by providing VIN history in QLS and SPC data as applicable.

• Assist with triage of ECB claims and verbatims with VRT engineers.

• Determine with VRT team if claim can be seen and contained in plant, implement if feasible.

• Assist with Dealer call backs, part return requests.

• Analysis of ECB/AWS

• Support VRT BSAQ projects (PD, Mfg, STA):

• Kick off BSAQ project for warranty/customer claims hitting tip levels (Define).

• Describe critical X with Process Engineer (Measure).

• Work with Process Engineer on phases 1,2, 3 PJO process (Analyze).

• Validate BSAQ ICA/PCAs.

• Pull Paynter Charts to distribute to VRT Co-Leads and Quality Engineering Supervisor.

• Understand and drive key indicators (0/1/3/MIS R/1000) & Internal indicators to provide feedback to affected area.

• Recommend and implement immediate containment actions for identified issues (External/Internal).

• Participate in PJO's / GEMBAs (CTQ, GQIP Analyze Workstations, etc.).

• Communicate daily claims to Process Coaches/operators on ALL SHIFTS.

• Take meeting minutes and attendance for the VRT Report outs

• Create WES-Work Element Sheets tied to GSPAS and Visual Aids. Verify Illustrations.

• Populate necessary data fields for tracking on the Top Concern Containment and Validation Mapping (Form-4).

• Assist VRT in the creation of 8D's and 6-panels.

• Map customer field concerns to appropriate inspections per VOPQUG-228 Quality Confirmation Mapping Procedure (Plant Heat Maps).

• Procedural audits (QOS, Process Control Plans, Contamination, Last Hit Reject, etc.).

• Maintain PIC Room / Boards.

• Support trails for engineering changes and process improvements.

• Review and validate each VRT Health Chart (Sheet Metal, Water Leak, Paint, S&R, HLM, Ext Orn, etc.)