VTC Administrator - Mid

Company Overview:

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary:

The VTC Administrator is responsible for the installation, configuration, maintenance, and operational support of enterprise Video Teleconference (VTC) systems. This role ensures reliable conferencing services through proactive monitoring, troubleshooting, scheduling, and technical support of VTC infrastructure, conference room technologies, and collaboration platforms.

Responsibilities:

• Install, configure, maintain, and support enterprise VTC systems, endpoints, and associated infrastructure. 
• Schedule, configure, and manage VTC conferences and meeting requests.
• Monitor active VTC sessions to ensure service quality and resolve technical issues in real time.
• Provide on-site and remote support for conference rooms, collaboration technologies, and end users.
• Troubleshoot VTC, VoIP, connectivity, audio, video, and conferencing-related issues.
• Support and maintain VTC hardware, software, codecs, cameras, displays, and peripheral devices.
• Collaborate with network, systems, and infrastructure teams to ensure reliable conferencing services.
• Maintain system documentation, configuration records, and operational procedures.
• Ensure VTC systems remain secure, operational, and compliant with applicable policies and standards.
• Support internal and external participants to ensure successful meeting connectivity and execution.
• Perform all activities in accordance with applicable DoD, DoN, and organizational policies and procedures.

Qualifications:

• Minimum of five (5) years of experience supporting or administering VTC systems, including at least one (1) year of specialized VTC administration experience. 
• Experience installing, configuring, maintaining, and troubleshooting enterprise VTC solutions.
• Experience supporting end users and conference room technologies.
• Active Top Secret clearance with TS/SCI eligibility. 
• Working knowledge of Windows Server, Linux, VMware, and basic networking concepts.
• Experience supporting VoIP and collaboration technologies.
• Strong troubleshooting, customer service, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain required baseline and technical certifications supporting Level 2 (L2) customer support.

Preferred Qualifications:

• Experience with Microsoft Teams, Cisco Webex, and other enterprise collaboration platforms.
• Familiarity with cloud-based collaboration and conferencing environments.
• Knowledge of data center operations and virtualized infrastructure environments.
• Experience supporting DoD, DoN, or Federal Government organizations.
• Relevant industry certifications in collaboration, networking, or systems administration.

Salary Disclosure: 

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement:

ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.