VTC/AV - Technical Operations Coordinator - JDC

Responsibilities

Noblis ESI is seeking a Technical Operations Coordinator to support our customer in Chantilly, VA.

The Technical Operations Coordinator is responsible for ensuring reliable and high-performance conference room operations. This role focuses on the setup, maintenance, and troubleshooting of audiovisual (AV) and information technology (IT) systems essential for secure meetings and briefings. The ideal candidate will have expertise in conference room technology, video conferencing platforms, and IT support within a classified environment.

Job Responsibilities:

• Oversee the setup, configuration, and maintenance of AV and IT systems in Intelligence Community (IC) conference rooms with specific usage of PowerPoint and Alleo software.
• Analyze, diagnose and resolve hardware, software, and networking issues affecting secure conferencing environments.
• Ensure video teleconferencing (VTC) systems comply with security protocols and operational requirements.
• Provide technical support and training to personnel on AV systems, video conferencing tools, and presentation equipment with specific usage and oversight of Alleo software.
• Apply systems engineering principles to support the full lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
• Conduct inspections and upgrades on AV and IT infrastructure to maintain optimal performance and compliance with security protocols.
• Support software systems engineering activities for collaboration and conferencing platforms, including software requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
• Recommend enhancements to streamline technical operations and improve user experience.
• Maintain detailed logs of conference room configurations, troubleshooting procedures, and operational reports.
• Work collaboratively with IT and facilities teams to address technical needs, escalate issues, and implement system upgrades.
• Coordinate with cybersecurity and IT teams to support secure enterprise AV/VTC environments through patch and change management, approved configuration maintenance, and compliance with classified system security and accreditation requirements.

Required Qualifications

• Active Top Secret/SCI clearance with Counterintelligence (CI) Polygraph.
• US Citizenship is required.
• Bachelor's degree and 6 years of experience OR Master's degree and 4 years of experience OR Associate's degree and 8 years of experience OR HS Diploma/GED and 10 years of experience.
• Hands-on experience with video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex), AV systems, and networking fundamentals.
• Knowledge of VTC systems, AV integration, secure networking principles, and troubleshooting methodologies with specific usage of PowerPoint and Alleo software.
• Systems engineering experience supporting the full lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
• Software systems engineering experience with collaboration or conferencing platforms, including software requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
• Experience supporting classified or otherwise secure enterprise environments with system security engineering, patch/change management, and coordination of cybersecurity or RMF/ATO-related compliance activities.
• Travel up to 10% within US.
• Lift up to 30 lbs, walk, bend, drive.

Desired Qualifications

• Certifications in IT or AV-related fields (e.g., CTS, ITIL, CompTIA Security+) to be DoD 8570/8140 compliant at a minimum IAT II.
• Degree in Information Technology, Computer Science, Communications, or related field preferred.
• Experience in supporting classified environments within government agencies or DoD facilities.
• Familiarity with IC operational standards and security requirements.
• Knowledge of automated conference room scheduling and monitoring solutions.
• Experience with Alleo's interactive content collaboration platform.
• Strong ability to assist and train users on conferencing technology.
• Analytical mindset with a proactive approach to troubleshooting technical issues.
• Systems Administration experience.
• Information security experience with working knowledge of ICD 503.
• Experience with Tier I/Tier II system troubleshooting (A/V, system administration).

Overview

Overview

Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis MSD, take on some of the nation's toughest challenges, delivering advanced solutions to our customers' most critical missions. We bring together leading scientific, engineering, and management expertise in a culture grounded in objectivity and collaboration, ensuring our work creates lasting impact across federal missions.

We work with a broad range of government agencies in the defense, intelligence, and federal civilian sectors. Learn more and find opportunities at careers.noblis.org

Why Work at Noblis

At Noblis, we share a passion for excellence and innovation, and we create an environment where people can do meaningful work while maintaining the balance that keeps them energized and fulfilled. We seek out individuals with a natural curiosity and desire to collaborate and learn. We believe our people are our greatest strength, and we consistently seek exceptionally skilled, mission‑driven professionals who care deeply about doing work that enriches lives and makes our nation safer.

Noblis has earned numerous workplace awards for our culture, our commitment to employee well‑being, and our dedication to meaningful, impactful work. We also maintain a drug‑free workplace.

Remote/hybrid status is subject to change based on Noblis and/or government requirements.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, age, national origin, religion, physical or mental disability, pregnancy/childbirth and related medical conditions, veteran or military status, or any other characteristics protected by applicable federal, state, or local law.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us.

EEO is the Law | E-Verify | Right to Work

Total Rewards

At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. We encourage you to learn more about our total benefits by visiting the Benefits page on our Careers site.

Compensation at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, clearance level, as well as contract-specific affordability, organizational requirements and applicable employment laws. The projected compensation range for this position is based on full time status. For part time or on-call staff, compensation is proportionately adjusted based on hours worked. While monetary compensation is important, it's just one component of Noblis' total compensation package.

Posted Salary Range

USD $82,500.00 - USD $128,925.00 /Yr.