VTC Infrastructure Engineer

Job Title: VTC Infrastructure Engineer

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Location: Mark Center VA

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Clearance required: Secret Clearance

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Certification: CompTIA SEC+ or CCNA

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Job Description:

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A VTC Infrastructure Engineer configures, maintains, and troubleshoots enterprise audio-visual and video streaming infrastructure. They ensure high availability for virtual meetings, apply security compliance patches, and provide Tier II/III technical support for hardware like codecs, multipoint control units (MCUs), and UC managers.

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Core Responsibilities

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• System Management: Deploy, patch, and monitor enterprise VTC and VoIP systems, ensuring seamless performance and uptime.

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• Incident Troubleshooting: Diagnose and resolve connectivity, audio, and video issues, minimizing downtime for daily operations.

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• User Support & White-Glove Service: Assist VIPs and leadership with conference setups, active meeting monitoring, and equipment orientation.

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• Security & Compliance: Enforce organizational IA policies by performing vulnerability scans and applying cybersecurity compliance configurations (e.g., DISA STIGs). Risk Management Framework experience preferred.

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• Infrastructure & Upgrades: Manage hardware lifecycles, recommend technology refreshes, and maintain updated network and capability diagrams.

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Required Qualifications & Skills

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• Experience: 3 to 5 years of hands-on VTC or systems administration experience.

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• Technical Proficiency: Deep understanding of Cisco, Polycom, or similar AV/VTC codecs and infrastructure, Session Initiation Protocol (SIP), and control tools like Cisco TelePresence Management Suite (TMS).

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• Security Clearances: Requires Minimum Active DoD Secret clearance

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• Certifications: DoD 8570 compliance (such as CompTIA Security+ or CCNA) 

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If you are not interested at this time, but know of colleagues who may be interested, please forward this email.

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Feel free to call me if you have any questions. Looking forward to hearing from you.