Collington, A Kendal Affiliate, located on a beautiful 125-acre campus in Mitchellville, Maryland, is a Life Plan Community enriched in diversity that offers an active lifestyle for independent living and person-centered continuing care for assisted living and memory support. Collington’s vision is to thrive as a community of people living, working and serving together, bringing alive a spirit of collaboration, generosity and mutual respect in our relationships and decision-making.
Position Summary
The Wait Staff – Team Lead supports the Culinary Services Manager in coordinating dining room and “Landing” operations while ensuring efficient, courteous, and high-quality service. The Team Lead serves as a motivator, coordinator, and mentor, guiding team members, maintaining service standards, and ensuring daily operations run smoothly. The role may also assist with administrative duties and report writing as needed.
Essential Functions
- Leads and participates in providing courteous, professional service consistent with Collington’s Philosophy, Values, Policies, and “Steps of Service.”
- Coordinates daily opening and closing activities, ensuring side work, tables, stations, and assigned areas meet established standards.
- Provides guidance, support, and mentorship to wait staff to promote teamwork, accountability, and strong performance.
- Ensures team members arrive on time and complete assigned responsibilities and closing duties.
- Greets, seats, and assists residents and guests promptly and courteously.
- Monitors dining areas to ensure tables, chairs, dishware, and service stations are clean, properly set, and ready for service.
- Responds to resident and guest questions, including menu and service-related inquiries.
- Helps resolve service concerns and maintains a high level of resident and guest satisfaction.
- Communicates operational needs, concerns, and team performance issues to the Culinary Services Manager.
- Continually identifies opportunities to improve team performance, service quality, and efficiency.
Education and Experience
- High School diploma
- Minimum of one (1) year of “Front of the House” operations experience in a restaurant or Senior living residential or long-term care facility preferred.
Required Knowledge, Skills, and Abilities
- Demonstrated ability to lead, motivate, and support a team.
- Strong customer service and communication skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to prioritize tasks, coordinate staff, and maintain service standards.
- Professional, courteous, and dependable with a strong commitment to resident and guest satisfaction.
- Ability to follow established policies, procedures, food service standards, and “Steps of Service.”
- Basic computer and administrative skills, including the ability to complete reports and other documentation.
- Ability to attend required meetings and work a flexible schedule, including evenings, weekends, and holidays as needed.
We also offer the following benefits:
- We also offer the following benefits:
- A comprehensive Medical, Dental, Vision, Life & Disability Plans
- 403 (b) Tax-Deferred Retirement Savings Plan
- Vacation, Sick Leave, Birthday & Holiday Pay
- Employee Assistant Program
- Scholarship opportunities
Salary: $17.00 per hour.