Waiting List Specialist

Job Title: Waiting List Specialist
Location: Milwaukee, WI

Job Type: Contract-to-Hire
Pay Rate: $21.64/hour
Work Model: Onsite
Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST

Position Overview

The Waiting List Specialist is responsible for the administration and oversight of waitlists within the Housing Choice Voucher (HCV) Program. This role ensures compliance with HUD regulations while maintaining accurate records, supporting applicants, and coordinating internal processes related to waitlist management.

Duties and Responsibilities

• Manage the day-to-day operations of Housing Choice Voucher waitlists, ensuring accuracy and compliance
• Coordinate the opening, closing, updating, and purging of waitlists as needed
• Supervise Waitlist Clerk(s) and oversee related functions
• Serve as a primary point of contact for applicants, property owners, and general inquiries
• Communicate program rules and requirements clearly to diverse populations
• Maintain accurate documentation and records of all waitlist activities
• Assist in developing and updating policies and procedures related to waitlist management
• Create and maintain Project-Based Voucher (PBV) waitlists as required
• Coordinate SharePoint access and activities with IT and management teams
• Review HUD notices and Federal Register updates, advising on program impacts
• Prepare weekly and monthly reports on waitlist activity and status
• Support departmental operations and perform additional duties as assigned

Qualifications

• Working knowledge of Housing Choice Voucher (HCV) Program policies and HUD regulations
• Strong written communication skills with the ability to prepare clear documentation
• Proficiency in Microsoft Office (Word, Excel, and related applications)
• Ability to explain program requirements effectively to diverse audiences
• Experience managing ongoing processes and preparing regular reports
• Excellent verbal and interpersonal communication skills
• Comfortable using office equipment, computers, and related systems
• Associate’s degree or at least two (2) years of college coursework in Business Administration, Management, or a related field, or equivalent work experience

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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