Scope of Work Walk-in Case Management services interns will assist IRC's walk-in team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The walk-in casework team provides need-based services to eligible clients. Interns will work directly with individual clients and families to assist with clients' navigating walk-in services.Learning Objectives Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area.Learn about strategies for effective, holistic case management.Develop resourcefulness and problem-solving skills to work independently in different situational contexts.Learn to communicate effectively in a global context.Responsibilities Assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.Assist clients to coordinate transportation to medical and other required appointments.Conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.Assist with service documentation through case-notes and case file maintenance.Other duties as assigned.Qualifications Prior experience and interest working with refugees and immigrants preferred.Prior experience and interest in case management or social work preferred.Ability to work independently and as a team member in a fast-paced and global environment.Flexible and reliable, with outstanding attention to detail.Strong problem-solving skills.Excellent communication and interpersonal skills.Proficient in Microsoft Office applications (Word, Excel, Outlook) and web‑based applications (databases, Box).Fluency in English required.Bilingual ability in one of the predominant languages of the local client base is desired.Valid driver's license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.Position Details Format: In-person and hybrid during Summer 2026 with a combination of office, remote, and field work in the greater Baltimore area.Dates: Orientation on Monday, June 8th, 2026 (approx. 9:30 AM – 3 PM). Internship starts the following week and runs through September 11th, 2026 (14 weeks).Hours: Minimum 15 hours per week for 14 weeks. Interns should attend the office at least 3 days per week.Laptop: IRC laptop provided for remote and in-office responsibilities.Reimbursement: Unpaid internship. Eligible for per diem reimbursement at $15 per day (7.5 hours) and mileage reimbursement for approved activities.Benefits Unpaid internship; no benefits provided.Equal Opportunity Employer We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for applicants with disabilities.#J-18808-Ljbffr