Client Services Coordinator
Location - Buena Park
Shift - 1st
Hours - 7:00 AM - 3:30 PM
Pay - $19.75OverviewThe Client Services Coordinator (CSC) is responsible for providing clients with a high quality,
professional client experience. The CSC acts as a liaison between the client and Saddle Creek,
assists client on all issues, answers questions, investigates and resolves a wide array of client
questions and concerns using a variety of systems and offers solutions in a positive manner.
This position will be expected to establish and maintain effective working relationships with
associates, other agencies, clients and the public.
Responsibilities:- Communicates with the customer verbally and in writing with a professional and positive attitude.
- Support client relationship by becoming an extension of our client's business
- Build strong rapport with partners with managing relationships, setting expectations and status communication
- Assist clients with questions, offer solutions, researches issues and provides status updates
- Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
- Proactively identify process improvements that enhance the Client experience and streamlines operations
- Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
- Participates and presents on client meetings as needed.
- Communicates client requested projects with the operation (Kitting, Receiving, etc.)
- Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors;
- Supports parcel requests and issues from carrier or client and escalates as needed.
- Oversees CRM and dispatches tickets appropriately
- Supports new client implementations/enhancements as needed.
- Ability to navigate warehouse systems as needed for client requests
QualificationsEducation/Experience
- Associates’ Degree preferred
- High School Diploma or GED required.
- Must have at least six (6) months of experience in a customer service role.
- Experience with working with a warehouse management systems (WMS) is preferred.
Client Services Coordinator (cont.)
Knowledge, Skills and Abilities
- Excellent communication both verbally and in writing, especially through e-mail and over the phone
- Strong interpersonal skills
- Comfortable presenting in front of others
- Good problem solving and prioritizing skills
- Ability to effectively manage and resolve conflict
- Attention to detail to prepare and maintain accurate records and reports
- Ability to follow both written and verbal instructions
- Technology savvy
- Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
- Comfortable working in both office and warehouse environment with wide temperature ranges
- Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.
#zr