Warehouse Associate I

JOB SUMMARY:

The Warehouse Associate I is responsible for pick and pack order fulfillment and inventory handling in an efficient and accurate manner. This position works with a variety of products, customer orders, and systems to provide exceptional service to Southwestern Distribution Center (SWDC) customers. The Warehouse Associate I reports to the Warehouse Manager and provides excellent customer service to internal and external customers while demonstrating the company values and supporting the mission.

JOB DUTIES AND RESPONSIBILITIES:

• Responsible for pick and pack of outbound orders for a variety of customers
• Demonstrate knowledge of product attributes and customer order preferences in order to provide excellent customer service and identify inventory issues
• Maintain accuracy throughout the inventory receiving, stocking, fulfillment, and order returns processes
• Monitor and maintain minimum stocking quantities on the picking lines
• Process returned orders back into inventory
• Participate in special projects such as kitting, inventory labeling, creating finished goods, etc.
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent
• 1 years of experience in warehouse operations, customer service or related field
• Must be willing to work occasional Saturdays and overtime hours as required to support warehouse operations and meet shipping deadlines
• Ability to handle repetitive work
• Ability to adapt to change
• Ability to work on multiple projects simultaneously while accomplishing daily tasks
• Effective oral and written communication skills and excellent interpersonal skills
• Attention to detail, critical thinker and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Ability and willingness to move with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self- starter with a strong desire to exceed expectations and capable of supporting a team
• Maintains confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged
• Attends training as requested/deemed necessary