Warehouse Associate, Operations

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

The Warehouse Operations Associate role plays a key role in driving our operational efforts in the Restaurant Technology business. The role works on site at our HQ warehouse, and manages inbound/outbound shipments, inventory management, and coordinates with our 20+ cities to drive best practices in logistics, ensuring a world class post-sales experience for our merchants.

What You'll Focus On

• Shipping (picking, packing, fulfilling orders using WMS and multiple shipping softwares)
• Receiving (cycle counting, accepting, checking, and recording incoming goods from suppliers before storing them)
• Pre-setting equipment before it is stocked into inventory
• Maintaining a clean and organized warehouse by ensuring stations are reset to specifications, disposing of garbage and recycling, and returning inventory to its designated locations at the end of the day
• Handle materials with care to prevent damage and ensure safety within the warehouse environment
• Creating RMA labels and checking returned equipment back into inventory
• Communicate with different departments regarding shipping orders and receiving RMAs

What You Bring

• 0–3 years of warehouse or operational experience, including fulfillment, picking, packing, labeling, cycle counting, and operating pallet jacks or electric pallet jacks. Forklift experience is not required.
• Bilingual proficiency in English and Mandarin preferred
• Bachelor's degree in a relevant field preferred
• Familiarity with the Google interface preferred
• Strong organizational and project management skills required
• Ability to manage time and prioritize effectively required
• Ability to communicate clearly with different stakeholders required
• Ability to learn technical aspects of POS related hardware and software required
• Flexibility to learn new systems
• Ability to effectively multitask and adapt to changing priorities in a fast-paced daily work environment
• Experience using inventory management systems to track, manage, and maintain accurate inventory records
• Strong teamwork and the ability to work well with others are essential
• Detail-oriented with a focus on accuracy and organization
• Familiarity with Salesforce is a plus

Work Condition

• Ability to sit and work at a computer for extended periods throughout the workday.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to regularly lift, move, and carry equipment weighing up to 50 lbs as part of the job.
• This is an on-site position located in the Chicago Chinatown area.

What We Offer

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Hourly pay is $20 to $23