Job Title
Product Support Specialist - Outlet & Back-End Operations
Job Overview
Are you hands-on, detail-oriented, and take pride in doing things the right way? As a Product Support Specialist at Bob's Discount Furniture, you'll be responsible for ensuring our outlet and showroom merchandise is assembled, handled, and repaired with care-ready to deliver value to our customers. Your work directly impacts store success by reducing product damage and shrink, all while contributing to a clean, safe, and well-staged retail environment.
Work Environment:
This is a physically active role based in a retail store and warehouse setting. It involves lifting, assembling, staging, and repairing furniture, as well as adhering to safety and visual merchandising standards. Schedule includes retail hours, including evenings, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value your mechanical aptitude, eye for detail, and ability to work both independently and as part of a team. Success in this role is driven by a strong work ethic, precision in assembly and repair, and a commitment to delivering a great customer experience behind the scenes.
Key Skills for Success
Core Competencies & Expertise
Furniture assembly and repair
Product receiving and handling
Shrink reduction and damage control
Visual merchandising prep and staging
Safety awareness and compliance
Team collaboration and task execution
Time management and self-motivation
Preferred Competencies & Skills
Back-end retail operations experience
Ability to identify repair needs and execute repairs to standard
Comfortable using tools and following visual guidelines
Strong communication and problem-solving skills
Customer service background (a plus)
Career-minded with growth potential
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country-with over 200 stores-we're committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
National Medical, Dental, and Vision Insurance
401(k) Profit Sharing Plan with generous company match
Generous employee discount starting Day 1
Paid time off: vacation, holidays, personal/sick days, and your birthday
Employee Assistance Program (EAP)
Career development and growth opportunities
Supportive, team-first culture
And much more!
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just coworkers-we're teammates who build each other up.
Minimum Qualifications
Ability to lift, move, and assemble heavy furniture (up to 50 lbs. unassisted; 200 lbs. with assistance)
Capable of bending, standing, kneeling, walking, and using tools for extended periods
Ability to move safely through all store areas including warehouse, showroom, and outlet
Comfortable working independently and as part of a team
Willingness to work retail hours including evenings, weekends, and holidays
Preferred Qualifications
Experience assembling and/or repairing furniture
Previous experience in back-end retail or warehouse support
Strong interpersonal and communication skills
Ability to identify product quality and repair opportunities
A proactive, solution-oriented mindset
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, you are valued, appreciated, and empowered to be your authentic self. We're proud to reflect the diverse communities we serve.
If you're ready to roll up your sleeves and be the go-to support expert behind our showroom success-apply today and grow your career The Bob's Way!
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Bob's Discount Furniture is an everyday value furniture and bedding retailer with over 80 showrooms in 15 states in the Northeast, Mid-Atlantic and now growing in the Mid-West! The company was founded in 1991 on the principal of providing unsurpassed values. Honesty and integrity are the hallmarks of the Bob's Way of doing business - a philosophy that applies to customer, co-worker, vendor and community relations.
All of our stores feature a complimentary cafe with gourmet coffee, ice cream, fresh baked cookies and candy. Since 1991, Bob's has built strong customer loyalty by offering a vast selection of fashionable and affordable furniture that surpasses "discount" expectations. We are committed to supporting communities where our stores are located through Bob's Discount Furniture Charitable Foundation and Bob's Outreach program. The company and our staff support hundreds of nonprofit organizations with sponsorships and charitable contributions, and every year Bob's donates more than $100,000 to schools and more than $1.5 million to charities.